Customer Service The importance of customer-focused culture Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits in the past of customer loyalty and competitive advantage, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […] Written by Shwethashree September 21, 2022May 29, 2023