ITOps Remote Asset Monitoring Why is Remote Monitoring & Maintenance Important for Companies? Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the world, managed service providers (MSPs) and their clients are attempting to accomplish more with fewer resources. Any MSP expansion needs a remote monitoring management (RMM) platform to assist efficient techs, happy customers, and […] Written by Mohitakshi Agrawal August 19, 2022December 30, 2024
Infraon Assets CMMS Vs. EAM: What is the Main Difference in 2025? An effective computerized maintenance management system (CMMS) or enterprise asset management (EAM) solution can be a game-changer for any enterprise that relies on its physical assets to do business. A CMMS/EAM can help reduce costs, improve efficiency and equipment uptime, and enable better decision-making across the enterprise by automating and streamlining maintenance operations. But with […] Written by satishkumar August 2, 2022July 14, 2025
Infraon Blogs | ITOps and Customer Success Infraon blogs Expert Insights on ITOps and Customer Success Featured on Infraon Blogs Software Asset Management: The Complete SAM Guide (2026) What Is Software Asset Management (SAM)? Software Asset Management (SAM) is the practice of systematically managing, controlling, and optimizing the software assets an organization owns, uses, and operates throughout their full lifecycle, from initial […] Written by infraonAdmin September 24, 2019May 7, 2026
Browse Our In-Depth Articles on IT Management, Automation, and More Featured articles that you must read How MSPs play an invaluable role in Professional Service Automation Professional Service Automation (PSA) is increasingly critical for fast-growing enterprises. PSA tools integrate various aspects of business management, including project management, resource allocation, and billing, into a cohesive system. This enables companies to automate their service delivery, enhancing performance […] Written by infraonAdmin September 18, 2019July 4, 2025
Good Reads Infraon IMS ITIM Inventory Management Software Dubai: The Smart Choice for Manufacturing Inventory Management Software Dubai helps manufacturers reduce costly downtime by providing real-time visibility into assets and inventory. Unplanned downtime costs the average manufacturing facility $260,000 per hour, and for the world’s largest industrial operators, the combined annual toll reached $1.4 trillion in 2024, according to the Siemens True Cost of Downtime report. For Dubai’s manufacturing […] Written by Deepak Gupta July 10, 2026July 10, 2026
Good Reads ITSM 15 Essential ITSM Features Every Modern Service Desk Needs in 2026 When IT leaders talk about service management, they tend to throw around terms like features, modules, and processes as if they are interchangeable. They are not. Features represent the specific capabilities within your ITSM platform that let you do particular things. Think of them as the tools in your toolbox. Each feature serves a distinct […] Written by Deepak Gupta July 8, 2026July 8, 2026
ITSM Continual Service Improvement (CSI): The Complete ITIL Guide for Modern ITSM Teams Recurring service issues seldom begin as one large failure. They usually grow from small signals that never receive enough attention. A missed handoff becomes a slow response. An overdue response becomes an SLA breach. A knowledge gap becomes a repeat ticket. After a while, the service desk spends its day reacting to patterns that should […] Written by Deepak Gupta July 3, 2026July 3, 2026
ITSM Ticket Management Software IT Ticket Management: Best Practices, Features & Software for Modern IT Teams IT teams now work under a heavier service load. Employees expect fast answers, business teams depend on digital services, and IT leaders need a better view of work moving through the service desk. Older help desk models often rely on email chains, manual assignment, and scattered status updates. That creates delay, weak ownership, and missed […] Written by Soumya Nandhakumar June 30, 2026June 30, 2026
ITSM Self Service Portal IT Self Service Portal: 10 Use Cases, Benefits & Best Tools in 2026 An IT self service portal gives employees a direct way to request help, search for answers, track service status, and complete common IT tasks through a guided interface. For IT teams, it reduces repetitive intake work and brings routine demand into a workflow that can be measured and improved. After all, employees want fast answers […] Written by Deepak Kumar S June 18, 2026June 18, 2026
