Our Products
ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

ITSM

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  1. ITSM
  2. Pricing Guide & Comparisons

BMC Helix ITSM (Remedy) Pricing 2025

BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting […]
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  1. AI
  2. ITSM

The Future of ITSM: Exploring the Potential of AI-Powered Service Management

IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is […]
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  1. ITSM
  2. Infraon Desk
  3. Software Alternatives

The 9 Best ServiceNow Alternatives and Competitors in 2025

ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […]
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  1. ITSM

Spending More on ServiceNow in 2025? Learn with Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […]
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What is Service Request Management? Examples and Benefits
  1. ITSM
  2. Customer Service
  3. Video Blogs

What is Service Request Management? Examples and Benefits

Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully. Service request management, […]
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How ITSM Can Transform the Digital Experiences of Employees
  1. ITSM
  2. Digital Employee Experience (DEX)
  3. Video Blogs

How ITSM Can Transform the Digital Experiences of Employees

It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […]
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