ITSM

  1. ITSM
  2. Pricing Guide & Comparisons
BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting […]
  1. AI
  2. ITSM
IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is […]
  1. ITSM
  2. Infraon Desk
  3. Software Alternatives
ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […]
  1. ITSM
IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […]
  1. ITSM
  2. Customer Service
  3. Video Blogs
Modern businesses must offer essential services and support to internal and external clients and employees to run efficiently. Unfortunately, not all service requests are easy to understand. Employees might need additional direction from the service provider and expectations about the caliber of service they can expect to use the service offered fully. Service request management, […]
  1. ITSM
  2. Digital Employee Experience (DEX)
  3. Video Blogs
It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […]