Author: Deepak Kumar S

Deepak Kumar Shenbagarajan is a Chief Architect for OSS at EverestIMS Technologies Limited, where he leads the architectural design and scalability of Infraon's OSS and network management product lines. His work defines how Infraon manages complex, multi-vendor network environments for telecom operators and large enterprises, encompassing network configuration management, fault management, and performance monitoring. Deepak’s role reflects the strategic weight Infraon places on OSS as a core differentiator in the telecom and infrastructure markets. Deepak writes on OSS architecture, network management, telecom IT infrastructure, and the engineering decisions behind building carrier-grade software products at scale.
businessman mark checklist with pen completion business task goal achievements planning schedule concept min
  1. ITSM
  2. Software Alternatives

Lansweeper vs. ManageEngine vs. Infraon in 2025

In the rapidly evolving landscape of IT infrastructure management, selecting the right IT asset management (ITAM) and IT service management (ITSM) solution is crucial for organizations to streamline operations and enhance service delivery. With numerous options available, conducting a thorough comparative analysis is essential. 4 benefits of the right ITAM and ITSM solution 1) Improved […]
Written by
abstract creative coding illustration modern computer monitor software development concept 3d rendering 1
  1. Infraon Desk
  2. Pricing Guide & Comparisons

Zendesk Pricing Plan & Cost Guide

If you’re considering using Zendesk for your customer support and engagement needs, it’s essential to understand the various pricing options available and how they align with your business requirements. In this article, we’ll walk you through Zendesk’s pricing structure, highlight the features and benefits of each plan, and provide insights to help you decide about […]
Written by
futuristic smart city with 5g global network technology min
  1. ITSM
  2. Software Alternatives

5 Best Atlassian Alternatives in 2025

Businesses worldwide constantly seek innovative ways to streamline operations and enhance service management capabilities. In recent years, Atlassian’s IT Service Management (ITSM) solutions have gained immense popularity, empowering organizations to handle their IT processes and improve customer satisfaction efficiently. However, with the evolving demands of the modern digital landscape, businesses must explore alternative ITSM platforms […]
Written by
support community aid help team assistance concept min
  1. Helpdesk Software
  2. Software Alternatives

5 Best Zendesk Competitors and Alternatives in 2025

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.  Zendesk is a […]
Written by
26761575 2107.q702.014.S.m005.c10.job search recruitment 1
  1. ITSM

Spending More on ServiceNow in 2026? Learn with Infraon

IT service management (ITSM) has become a critical function for organizations to ensure seamless IT operations and customer satisfaction. ServiceNow has been one of the go-to ITSM solutions for many enterprises in recent years. However, with the ever-increasing demand for advanced ITSM capabilities, many organizations are finding themselves spending more on ServiceNow licenses and struggling […]
Written by
Service Request Management: Process, Benefits & Best Practices 
  1. ITSM
  2. Customer Service
  3. Video Blogs

Service Request Management: Process, Benefits & Best Practices 

Service request management deals with the structured handling of routine service needs raised by employees and business units. These requests usually relate to access, information, or predefined services that follow known delivery paths rather than exploratory support work.   When organizations formalize how such requests enter, move through, and close within IT, informal exchanges give way […]
Written by
8851348 40125901 1
  1. Asset Management
  2. Fixed Asset Management
  3. Video Blogs

Challenges in Physical Verification of Fixed Assets

Are you confident that all your fixed assets inventory is accounted for? What if hidden discrepancies are draining your business resources? Fixed asset verification ensures that your fixed assets, such as machinery, vehicles, and equipment, are properly managed and tracked. Effective fixed asset tracking system remains a significant challenge for many businesses. This is where […]
Written by
Create an IT Service Catalog with simple steps in 2025
  1. ITSM
  2. Catalog Management
  3. Service Catalog
  4. Video Blogs

Create an IT Service Catalog with simple steps in 2025

As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […]
Written by
Start Free Trial