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Author: Arun Prasath R

Founder - Infraon & EverestIMS 🚀 | Product Manager | OKR Coach || Helping Enterprises to accelerate IT Operations and Customer Success
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  1. Software License Management
  2. Asset Management

Future of software license management – Trends and innovations to watch out for

In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements.  It is currently a bigger need than ever […]
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illu introduction to vmware digital employee experience management
  1. Digital Employee Experience (DEX)
  2. ITSM

Why DEX and ITSM are like two peas in a pod

In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used […]
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  1. Digital Employee Experience (DEX)

6 Things about Digital Employee Experience (DEX) that all leaders must know

Digital Employee Experience (DEX) is the collection of digital tools, technologies, and services you provide to employees to facilitate daily work. Incorporating the right DEX approach is unquestionable, as it directly impacts employee satisfaction, engagement, and productivity. Empowering your teams with positive digital experiences can enhance their morale and reduce turnover while improving their job […]
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glossary what is itsm relation to itil
  1. ITSM
  2. AI
  3. AIOps

How can AI-powered ITSM put an end to nightmarish incidents?

Unmanageable incidents are the stuff that nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes – all of which directly […]
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  1. ITOps
  2. Customer Service
  3. SaaS

Why SaaS equilibrium is crucial to surviving the recession

At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […]
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Tech Trends
  1. ITOps

5 technology trends that ITOps managers and leaders should watch out for in 2024

It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping to get a fairly accurate preview of things to look out for in 2023. The ITOps world could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually […]
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RPA
  1. ITOps

A Beginner’s Guide to IT Operations Management Tools

Operations management is fundamental to a successful enterprise. A company can only produce products and deliver services to meet customer needs and enhance customer satisfaction with effective operations. An operations management lifecycle includes tools and technology, basic principles, best practices, and all the elements of an operations strategy. An operations manager must be able to […]
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  1. ITOps
  2. Cost Management

How to optimize your ITOPs expenses during a financial crisis

If you’ve been keeping an ear to the ground recently, you may have heard alarm bells regarding the next recession. But unfortunately, the signs indicate that another financial storm may be brewing. Recently, Bloomberg reported that the global yield curve has been inverting for the first time in at least two decades – signalling that […]
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  1. AIOps

How Is AIOps Transforming the Future of IT Operations?

Did you know that Artificial Intelligence began as an experimental program? However, as global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business and IT operations are undertaken.  Related article: […]
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