AI Chatbot ChatGPT Software Alternatives Video Blogs The Best AI Chatbots in 2025 Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […] Written by Arun Prasath R July 11, 2023January 9, 2025
Software Asset Management Software License Management Ethics of Software Waste: How to Reduce Carbon Footprint by Better Managing Software Licenses Software has become an integral part of daily business in a digital-first age. From operating systems and productivity tools to specialized applications, software enables organizations of all sizes to streamline operations and empower employees to enhance how they work. However, with the rapid advancement of technology comes an often overlooked consequence—software waste. Not only does […] Written by Arun Prasath R June 8, 2023February 18, 2025
AI ITSM The Future of ITSM: Exploring the Potential of AI-Powered Service Management IT Service Management (ITSM) constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. One of the most promising developments shaping the future of ITSM is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is […] Written by Arun Prasath R May 11, 2023March 26, 2025
ITSM ChatGPT Role of ChatGPT in ITSM: New ally or all hype? At this point, ChatGPT is receiving mixed reactions. Some perceive it as a groundbreaking technology that has the potential to revolutionize various business functions, while others view it with skepticism, citing its shortcomings as deal-breakers. In addition, there are those who are concerned that it may displace human workers, result in job cuts, and potentially […] Written by Arun Prasath R April 21, 2023March 20, 2025
Software License Management Asset Management Future of software license management – Trends and innovations to watch out for In today’s era of ubiquitous SaaS, software license management has become crucial for organizations that heavily rely on technology. Just to give a quick rundown, it entails closely monitoring and tracking software licenses to ensure that they possess the necessary licenses to meet current and future requirements. It is currently a bigger need than ever […] Written by Arun Prasath R April 13, 2023January 22, 2024
Digital Employee Experience (DEX) ITSM Why DEX and ITSM are like two peas in a pod In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used […] Written by Arun Prasath R March 22, 2023March 26, 2025
ITSM AI AIOps How can AI-powered ITSM Software Solutions put an end to nightmarish incidents? Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […] Written by Arun Prasath R February 23, 2023March 26, 2025
ITOps Customer Service SaaS Why SaaS equilibrium is crucial to surviving the recession At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […] Written by Arun Prasath R February 9, 2023January 3, 2025
ITOps 5 technology trends that ITOps managers and leaders should watch out for in 2025 It’s that time of the year again, folks. Everyone’s gazing at the crystal ball, hoping for a fairly accurate preview of things to look out for in 2025. The ITOps managers could definitely use one, as it seems to be trapped in a self-fulfilling prophecy of innovation. There’s so much happening that it’s gradually becoming […] Written by Arun Prasath R January 26, 2023April 11, 2025
