ITSM ITSM (IT Service Management): What It Is, How It Works, and How to Do It Right What Is IT Service Management (ITSM)? IT Service Management (ITSM) is the approach an organization uses to plan, deliver, operate, and improve technology services for employees and customers. It brings incident resolution and service requests together with change control, asset oversight, knowledge sharing, and service commitments under a common operating model. A new employee requesting […] Written by Deepak Gupta March 6, 2023October 1, 2026
