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ITOps

The Next Big Thing in SaaS IT Operations Management
  1. ITOps
  2. SaaS

The Next Big Thing in SaaS IT Operations Management

Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations Management, […]
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  1. Good Reads
  2. ITOps

Everything You Should Know About Collaborative Work Management In 2024

Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […]
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AI-Powered Knowledge Base: Why Do You Need One?
  1. AI
  2. ITOps
  3. Video Blogs

AI-Powered Knowledge Base: Why Do You Need One?

In the rapidly evolving landscape of AI applications, the need for a knowledge base, especially the AI-Powered Knowledge Base, has become crucial to harness the full potential of generative AI and its integration into customer service. Related article: AI-Powered Ticket Automation: All You Need To Know Knowledge vs. Intelligence At its core, knowledge serves as […]
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  1. AI
  2. Incident Management
  3. ITOps
  4. ITSM

Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need

Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […]
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  1. AIOps
  2. Digital Employee Experience (DEX)
  3. ITOps
  4. Video Blogs

ITOM as the Gateway to AIOps and DEX

With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting […]
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Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing
  1. ITOps
  2. Server Monitoring Software
  3. Video Blogs

Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing

You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […]
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SaaS operations min 1
  1. ITOps

Will SaaS IT Operation Management Ever Rule the World?

SaaS is a cloud-based software licensing model that allows access to data from any device with an internet connection and a web browser. SaaS operations consist of minimizing the cost of unused SaaS products and maximizing their use. Across industries, software as a service has become a more viable option due to its functionality, accessibility, […]
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computer information systems vs information technology illustration
  1. ITOps

What are the common challenges in IT Operations management?

IT operations management manages the day-to-day operations of an information technology (IT) department. The goal of IT operations management is to ensure that the department runs smoothly and efficiently while meeting the needs of the business. However, ITOM can be a challenge, as there are several factors to consider. IT operations management has been encountering […]
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  1. ITOps

The Ultimate Checklist for Buying IT Operations Management Tools

Choosing a new IT operations management tool is a challenging task. It is essential to consider several factors before investing in a tool. IT expenses account for an average of 10%-15% of business revenue, so making an informed decision about purchasing a tool is crucial for your company. Related article: Why SaaS equilibrium is crucial […]
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