Good Reads Solutions Best Practices and Processes to Organize Your Work Orders Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […] Written by Soumya Nandhakumar December 26, 2022July 13, 2026
AIOps How Is AIOps Transforming the Future of IT Operations? Did you know that Artificial Intelligence began as an experimental program? However, as global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business and IT operations are undertaken. Related article: […] Written by Arun Prasath R December 7, 2022July 13, 2026
Customer Service Featured Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 13, 2026
Customer Success What is a Customer Success Manager: Responsibilities, skills, and qualifications? Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A SaaS customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and […] Written by Mohitakshi Agrawal October 2, 2022April 17, 2025
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Harshvardhan Thakur September 21, 2022July 14, 2025
Inventory Management Spare Parts Inventory Management Best Practices Inventory management is one of the most important aspects of any business, and spare parts inventory management is no different. Spare parts management is the process of organizing, storing, and controlling spare parts and components inventory to ensure that they are available when needed and to avoid obsolescence. There are many factors to consider when […] Written by Ganesh N Kumar September 20, 2022September 30, 2025
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Deepak Gupta September 2, 2022December 30, 2024
Helpdesk Software A Close Look Into Helpdesk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Deepak Gupta September 2, 2022July 14, 2025
Customer Success Contact Center vs. Call Center in 2025: Explained The Contact Center vs Call Center distinction hinges on channels: a contact center is a centralized office offering customer support across phone, email, web, and chat, whereas a call center is a specialized contact center focused primarily on phone calls. The main difference lies in the variety of channels each uses to deliver customer support. […] Written by Harshvardhan Thakur August 24, 2022July 14, 2025
