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Deploy Autonomous AI Agents Into ITSM Workflows
Infraon ITSM's Agentic Bots bring together autonomous actions with configurable RAG-based assistance. Your agents can create and update tickets, classify and prioritize incidents, assign tickets, retrieve similar incidents, and answer questions from selected knowledge sources.
Key Agentic Bot Features
See how each capability turns service intent into a confident next action.
Tool-Driven Agent Framework
Built using MCP and LangGraph, our Agentic Bots operate through tools rather than prompts alone. The framework gives service agents the ability to take actions inside incident management workflows, reducing manual intervention in routine tasks.
Configurable Bot Assistants
Your teams can build their own custom bots through a no-code/low-code interface. They can set the scope using documents, knowledge base, policies, SOPs, or manuals. Each bot can support different teams and use cases with less upkeep.
Smart Knowledge Responses
Our Agentic Bots answer within selected knowledge sources, helping reduce hallucinations and keep responses aligned with approved information. The framework supports 24/7 self-service and a 40-60% deflection rate for routine questions.
24/7 Self-Service
Our Agentic Bots give users 24/7 self-service for routine queries through defined knowledge sources. With a 40-60% deflection rate for routine requests, teams can reduce repetitive service interactions while providing enterprise-grade virtual agents for varied use cases.
Other Agentic Bot Features
Pick a feature and see how the agent handles it inside the ticket surface.
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Infraon-ITSM Every incoming incident is read and filed against your own category tree — no manual triage queue.
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