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Deploy Autonomous AI Agents Into ITSM Workflows

Infraon ITSM's Agentic Bots bring together autonomous actions with configurable RAG-based assistance. Your agents can create and update tickets, classify and prioritize incidents, assign tickets, retrieve similar incidents, and answer questions from selected knowledge sources.

Go to incident management

My Workspace - Agentic Bot chat and ticket summary

Tool-Driven Agent Framework

Built using MCP and LangGraph, our Agentic Bots operate through tools rather than prompts alone. The framework gives service agents the ability to take actions inside incident management workflows, reducing manual intervention in routine tasks.

Agentic Bot incident triage tool execution

Configurable Bot Assistants

Your teams can build their own custom bots through a no-code/low-code interface. They can set the scope using documents, knowledge base, policies, SOPs, or manuals. Each bot can support different teams and use cases with less upkeep.

Agentic Bot builder configuration screen

Smart Knowledge Responses

Our Agentic Bots answer within selected knowledge sources, helping reduce hallucinations and keep responses aligned with approved information. The framework supports 24/7 self-service and a 40-60% deflection rate for routine questions.

Agentic Bot knowledge response with sources

24/7 Self-Service

Our Agentic Bots give users 24/7 self-service for routine queries through defined knowledge sources. With a 40-60% deflection rate for routine requests, teams can reduce repetitive service interactions while providing enterprise-grade virtual agents for varied use cases.