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Simple Pricing for Infraon ITSM

Get a free trial that's flexible & scalable - cancel or switch plans anytime

Monthly
Yearly

*Minimum 3 User/Technician

Essential

For small teams to plan and track work
more efficiently

$19

per user/month

Final Price: $230

per user/yearly

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Standard

For growing teams focused on building
more together

$41

per user/month

Final Price: $490

per user/yearly

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Professional

For organizations that need to scale how they collaborate and track work

$57

per user/month

Final Price: $690

per user/yearly

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Essential

For small teams to plan and track work
more efficiently

$19

per user/month

Add ons

Assets have not been added yet.

Final Price: $230

per user/yearly

Start Trial

All the features in the Essential Plan

  • Incident Management

  • Email to Incident

  • Knowledge Base

  • Self-Service Portal

  • Standard SLA Management

  • Workflow Automator

  • Service Catalog

  • Unlimited custom Dashboards

  • Out-of-the-box reporting and analytics

  • Email and SMS notifications

  • System Language selection

  • Collaboration & Productivity: (Beta)

  • Collaborative Workspace for Agents

  • Group Chat for Agents within channels

  • Channel Creation for specific discussion

  • Create a Ticket from the channel

  • Import Ticket into a Channel for collaboration

  • Create a thread for collaboration for specific Ticket

  • Create threads on Tasks for faster engagement

  • File sharing in channels

  • 500 GB Storage

Standard

For growing teams focused on building more together

$41

per user/month

Add ons

Assets have not been added yet.

Final Price: $490

per user/yearly

Start Trial

All from Essential and...

  • Request Management

  • Multiple SLA Profiles

  • Custom Service Request templates

  • Custom team roles and permissions

  • Schedule Reporting

  • System-level Multilingual support

  • Multilingual Knowledge Base

  • Round-robin allocation

  • Workflow Automator (3000 Orchestration/Month)

  • Market Place access for 3rd Party App integrations

  • Collaboration & Productivity: (Beta)

  • AI-enabled ticket categorization and allocation

  • Custom Service Catalog AI Training

  • AI-assisted email response

  • Import Requests into a Channel for collaboration

  • Create a Request from the channel

  • Create a thread for specific Request

  • 1000 GB Storage

Professional

For organizations that need to scale how they collaborate and track work

$57

per user/month

Add ons

Assets have not been added yet.

Final Price: $690

per user/yearly

Start Trial

All from Standard and...

  • Problem Management

  • Change Management

  • Release Management

  • Shift management

  • Collaboration & Productivity: (Beta)

  • AI-assisted Knowledgebase creation

  • Import Change/Problem/ Release into a Channel for collaboration

  • Create a Change/Problem/ Release from the channel

  • Create a thread for specific Changes/Problem/Release

  • 2000 GB Storage

*The above pricing is applicable for Australia, Europe, North America, and South America

Enterprise

For organizations focusing on end-to-end IT Asset Management. (Both Agent and Agent-less)

Please contact us for customized prices.

Get quote

In this plan you get,
everything from Professional and ...

  • Global Private Cloud Option

  • Custom Security

  • Custom Integrations

  • Custom Terms Of Services

  • Customize the system for your need

  • Dedicated On-Boarding (with additional charges)

Asset Addons Pricing

The Asset plans can be combined with any plans of the infraon ITSM. Eg: Assets Essential can be combined with ITSM standard/professional, or Assets Standard/Pro can be combined with Essential too.

*Save 2 months on yearly plans

Assets Essential
(yearly)		 Standard
(yearly)		 Professional
(yearly)
250 $48/month ($580/yearly) $82/month ($990/yearly) N/A
500 $89/month ($970/yearly) $157/month ($1,890/yearly) N/A
1000 $136/month ($1,630/yearly) $291/month ($3,490/yearly) $437/month ($5,240/yearly)
1500 $180/month ($2,160/yearly) $382/month ($4,590/yearly) $574/month ($6,890/yearly)
2500 $273/month ($3,280/yearly) $555/month ($6,660/yearly) $832/month ($9,990/yearly)
5000 $477/month ($5,730/yearly) $832/month ($9,990/yearly) $1249/month ($14,990/yearly)
10000 $686/month ($8230/yearly) $1249/month ($14,990/yearly) $1874/month ($22,490/yearly)
Essential Features Standard Features Professional Features
Fixed Asset Management IT Asset Management IT Operations Management
Asset Lifecycle Management IT Asset Lifecycle Management CMBD
AMC Expiry Notification Software Asset Management Asset Relationship
Asset Allocation and Deallocation Software Black & Whitelisting Agent-less Asset Management
Asset acceptance and Rejection Compliance reports Asset Discovery
Tags IT Hardware and Software Dashboards Asset Discovery Scheduling
Custom Fields Asset recovery confirmation Server Asset Management
KPI Metric Dashboards Agent-Based Asset Mgmt for Desktop/Laptops Network Asset Management
Coming Soon Unlimited Dashboards Network Topology
Consumables Advanced Custom Reports Alarm/Event Collection from NMS/IMS
Inventory Management Subscription renewal reminders Network Printers
Asset Physical Auditing Advance reports and dashboards IP Telephone etc
Onboarding Assistance(5 Sessions) IT Hardware and Software Dashboards
Custom Brand and Style Event Management (10000/Month)
Coming Soon Workflow Automator (6000 Orchestration/Month)
IMACD Process Onboarding Assistance(10 Sessions)
OEM integration for Asset Lifecycle Coming Soon
Purchase Order and Billing Contract Management
Purchase Order and Billing
SaaS Management (Add-on)

Not sure about what plan to select?

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