Change Management Software for ITSM Success

Keep operations running smoothly with Infraon’s change management solution

Start Free Trial
Error message

Start your free trial

No credit card required

Request A Demo
G2 Rating Logo

4.7

Change Management Hero Image

Understanding ITSM Change Management Best Practices

Simply put, change management in IT Service Management (ITSM) is a structured approach to managing changes to IT infrastructure and services. It ensures that all changes are evaluated, approved, and implemented while minimizing the risk of service disruptions. This includes change identification, impact assessment, approval, implementation, and review. Change management reduces the potential for errors and conflicts, thereby maintaining service continuity. Thus, organizations can quickly adapt to new business and technology needs with insights into change records and performance metrics.

Understanding ITSM Change Management Best Practices
Infraon’s Change Management Software and Tools

Infraon’s Change Management Software and Tools

Infraon’s change management solution comes with Gen AI-enabled prebuilt collaboration workflows - designed to reduce incidents. It goes a long way to ensure prompt handling of changes to the digital workspace. With Infraon’s change management solution, multiple teams get equipped to drive quick and secure changes. Hence, it greatly reduces the stress on users while increasing service delivery effectiveness with the power of Gen AI.

BLOG

Everything You Need to Know About Change Management Software

Navigating changes with ease and speed is a business-critical mission. So, knowledge is half the battle.

Read blog
ITSM Blog illustration

Key Features of Infraon’s ITSM Change Management Software

Collaborative Change Requests and Approval Workflows

Identify the need for change and initiate the change request so that it gets accepted or rejected. Use approval workflows for clear documentation and increased collaboration.

incident report
ticket alert

Automated Change Implementation and Closure Tools

Easily route and assign the requests until they meet industry standards and business rules. Unite your teams to document a change and report on progress parameters.

Gen AI-Powered Risk Assessment for Change Management

Evaluate the impact of the change to determine the impact of changes. Quickly calculate risks with a cost-benefit analysis and document the potential impact of the request.

Head office - primary

Additional Features of Infraon’s Change Management Software

  • Custom Alerts

  • Custom Workflows

  • Custom Dashboard

  • Mobile Accessibility

  • Reporting and Analytics

Other Service
EBOOK

A Guide to How the Manufacturing
Industry Can Maximize ITSM power

Stay on top and ahead of the ITSM curve with insights on how to ace your
service management game.

Download our e-book
asset mmanagement ebook

How Infraon Simplifies the ITSM Change
Management Lifecycle

Automated Change Request Handling in ITSM

Handling Automating the change request process reduces the administrative burden on IT staff. Infraon’s change management solution helps:

  • Automatically log and categorize requests
  • Track request status in real time
  • Get notifications for request updates
  • Integrate with existing IT systems

Full Impact Assessment with Change Management Tools

Analyzing the effects of proposed changes ensures risks are mitigated pre-implementation. Infraon’s change management solution makes it easy to:

  • Automate dependency mapping
  • Analyze the threat of risks
  • Visualize potential impacts
  • Get impact assessment reports

Streamlined Approval Process Using Change Management Software

Automating the approval process enables the changes to be reviewed quickly. Infraon’s change management solution helps teams to:

  • Automate request routing
  • Get predefined approval hierarchies
  • Receive alerts on pending approvals
  • Track approval status in real time

Smooth Change Implementation and Review Processes

The implementation and review phases are critical for changes to get implemented smoothly. With Infraon’s change management solution, users can:

  • Detect aAutomate scheduling of changes
  • Monitor change execution in real time
  • Conduct post-implementation review
  • Document the outcomes of changes
CASE STUDY

How Our Gen AI-Based ITSM Software Empowered a Major Electronic Distributor

Customer satisfaction increased by over 75%
Agent productivity surged by more than 75%
Annual IT expenditures reduced by over 75%
Compliance levels improved by more than 75%
Download Case-study
Case Study Illurtation
it asset management software

Best Practices for ITSM Change Management

Infraon's change management solution is based on best practices that include:

Established policy that defines the scope, procedures, and responsibilities for managing changes

Up-to-date CMDB for tracking IT assets and their relationships, aiding in impact assessment

Standardized change request process for submitting and evaluating change requests

Risk and impact assessments before approval to mitigate potential issues

Automated workflows to streamline the full change management process

Monitoring of implemented changes and post-implementation reviews

Key Benefits of Change Management Software

Deploying Infraon's change management solution results in business benefits such as:

Reduced risk of service disruptions with thorough planning and assessment

Improved IT service stability with controlled change processes

Enhanced compliance and security with properly maintained audit trails

Increased visibility and accountability by clearly tracking and reporting changes

Post-implementation reviews and data analysis to initiate improvemen

it asset management software

Explore Other Essential ITSM Features Beyond Change Management

Frequently Asked Questions

IT change management is an ITSM process to roll out changes efficiently in your organization, from change requests to approvals and implementation.

The change management lifecycle the following steps:

Checkmark icon symbolizing completion or approval

The change request is initiated by the process owner or a department unit. After evaluation, the request for change (RFC) moves to authorizations or approvals. Typically, RFC contains the details of the change, including the type, description, expected timeframe, and the justification for the change.

Checkmark icon symbolizing completion or approval

The change evaluation report provides the impact of change and how it can be implemented without disruption.

Checkmark icon symbolizing completion or approval

Change approval is based on the change request and its complexity. Approval is also based on risk assessment and cost-benefit analysis.

Checkmark icon symbolizing completion or approval

Change implementation is carried out by the relevant team by developing, testing, and deploying the change.

Checkmark icon symbolizing completion or approval

Change is closed or concluded with a post-implementation review confirming that the change has been successfully carried out.

A change request is nothing but a formal proposal submitted by a stakeholder in the enterprise via a service desk. A service user can also submit it.

Change Management Tool helps enterprises by:

Checkmark icon symbolizing completion or approval

Improving the alignment of IT services to business needs

Checkmark icon symbolizing completion or approval

Increasing visibility and improving the communication of changes between the business users and service-support staff

Checkmark icon symbolizing completion or approval

Improving risk assessment

Checkmark icon symbolizing completion or approval

Increasing productivity and providing high-quality services with zero disruption

It automates request routing through predefined approval hierarchies, provides real-time status tracking, and sends automated alerts for pending approvals. This reduces approval bottlenecks by up to 75% while maintaining complete audit trails and compliance.

Key features include automated change request logging, AI-based risk assessment, collaborative approval workflows, real-time dependency mapping, automated implementation scheduling, and comprehensive reporting with mobile accessibility and customizable dashboards.

They minimize risks through automated impact assessment, dependency mapping, and pre-implementation analysis. By enforcing standardized processes and enabling rollback procedures, they reduce unplanned service disruptions and ensure changes align with business objectives.

Guy asking FAQs