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Integrate change management with AI power

Infraon ITSM’s change management feature comes with AI-enabled prebuilt collaboration workflows - designed to reduce incidents. Ensure prompt handling of changes to your digital workspace.

Get equipped to ensure swift and secure changes - reducing stress on your teams while increasing service delivery effectiveness.

Key Change Management Highlights

Collaborative Change Request & Approval

Infraon Workspace is a collaboration module to enhance teamwork while managing the change management process. Identify the need for change and initiate the change request so that it gets assessed (accepted/rejected). Then, use approval workflows for clear documentation and increased collaboration among the change manager and team members.

Automated Change Implementation & Closure

Infraon ITSM ensures workspace-wide changes – making it easy to route and assign the requests until it meets industry standards and business rules. Ensure your teams work together to document a change and report on progress parameters like success rate, implementation time, budgeting, etc.

Gen AI-Based Risk Assessment

Infraon ITSM’s Gen AI capabilities let you evaluate the impact of the change so that you can determine the impact on your digital workspace. Use collaborative AI-driven workflows to calculate risks with a cost-benefit analysis and document the potential impact of the change request (to respond to future requests).

Other Change Management Highlights

  • Mobile Accessibility

  • Reporting & Analytics

  • Custom Workflows

  • Custom Roles

  • Custom Alerts

  • Custom Dashboard

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Explore Other Key ITSM Features


IT change management is an ITSM process to roll out changes efficiently in your organization, from change requests to approvals and implementation.

The problem management lifecycle the following steps:

The change request is initiated by the process owner or a department unit. After evaluation, the request for change (RFC) moves to authorizations or approvals. Typically, RFC contains the details of the change, including the type, description, expected timeframe, and the justification for the change.

The change evaluation report provides the impact of change and how it can be implemented without disruption.

Change approval is based on the change request and its complexity. Approval is also based on risk assessment and cost-benefit analysis.

Change implementation is carried out by the relevant team by developing, testing, and deploying the change.

Change is closed or concluded with a post-implementation review confirming that the change has been successfully carried out.

A change request is nothing but a formal proposal submitted by a stakeholder in the enterprise via a service desk. A service user can also submit it.

Change management helps enterprises by:

Improving the alignment of IT services to business needs

Increasing visibility and improving the communication of changes between the business users and service-support staff

Improving risk assessment

Increasing productivity and providing high-quality services with zero disruption