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SLA Management 

Monitor KPIs with AI & automation - ensure  that all SLAs are met.

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Make your workspace SLA-friendly through collaborative AI

Infraon ITSM’s SLA Management feature automates workflows such as escalation procedures, notification processes, and request management with AI-led collaborative workflows.

Leverage customizable SLA templates to set objectives, escalation procedures, and more. Boost user satisfaction, meet compliance requirements, and improve workspace service quality.

Key SLA Management Features

AI-Based Monitoring & Reporting

Infraon ITSM enables you to monitor and track SLAs in real time - with alerts and notifications in case they are not fulfilled. Using AI-based workflows, you can also create thorough reports that provide insights into SLA compliance, including response/resolution time, uptime measures, etc. 

Collaborative Customer Portal 

Infraon ITSM comes with an AI-powered customer portal to view SLA status, read SLA reports, and make service requests. You can get a 360-degree view of SLA data – enhancing your decision-making process. 

Seamless Integration  

Infraon ITSM makes it simple to integrate with other systems like CRM and other monitoring tools. Harness AI-driven workflows to quickly generate a comprehensive overview of service performance. 

Incident Management

Infraon ITSM includes the incident management feature to manage and resolve service issues, determine the root cause of incidents, track problems, etc. You can significantly reduce the impact that service issues have on IT-related SLAs. 

Other SLA Management Features

  • Custom Reports 

  • Custom Alerts 

  • Schedule/Report Exports

  • Customizable Fields

  • Bulk Excel Import/ Export 

  • Custom Roles 

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