Event management in IT Service Management (ITSM) involves the monitoring and processing of events, which are any detectable occurrences that impact the management of IT infrastructure. Events are likely to be generated by several sources, which include devices, security systems, etc. Organizations must be able to interpret these events to determine their impact. Event management enables IT teams to maintain optimal performance and availability of IT services. For instance, automated event correlation and analysis help in identifying patterns and trends, enabling predictive maintenance and proactive problem resolution.
Infraon’s event management solution brings together multiple teams to manage all events in the modern workspace. It helps leverage AI-powered capabilities to access, publish and download event data – anywhere and anytime. Infraon’s event management solution empowers organizations to achieve a more resilient and responsive IT infrastructure. Hence, it is easy to align IT services more closely with business objectives.
Event management follows an extremely structured approach. Even a slight deviation can be problematic.
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Bring ease and speed to automating repeatable service workflows. Auto-assign tickets based on agent skill or availability, route to emails, etc.
Enhance service rollouts with change management workflows. Ensure the completion of release-related tasks while tracking progress.
Empower your teams to drive quicker resolutions for events with AI-based collaboration. Prioritize IT issues with advanced root cause analysis.
Custom Reports
Custom Alerts
Event Correlation
Preventive Action
Outage Tracking
Alert Noise Reduction
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Real-time monitoring of IT environments ensures that events are detected immediately. Infraon’s event management solution enables users to:
Advanced algorithms can correlate events to filter out noise and identify patterns. Infraon’s event management solution helps:
Detecting and addressing events on a timely basis helps prevent incidents. Infraon’s event management solution unites teams to:
Detailed analytics on events offer insights into trends and performance. That’s why Infraon’s event management solution helps:
Infraon's event management solution was developed based on best practices such as:
Real-time monitoring of all IT infrastructure components to detect events
Next-gen algorithms to correlate events and reduce false positives
Specific thresholds for event detection to avoid alert fatigue
Threshold reviews to ensure they remain relevant
Comprehensive logs of all events to support compliance and auditing
Seamlessly integration with other ITSM solutions
Using Infraon's event management solution leads to business benefits such as:
Improved incident detection with real-time correlation
Reduced downtime by proactively addressing events
Continuous monitoring of security-related events for mitigating threats
Better compliance with event logs and audit trails in line with regulations
Proactive maintenance with predictive analytics and event correlation
