Efficient service request handling through seamless team collaboration
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Infraon ITSM’s service request management feature enables any support team member to interact with users to address their concerns – anytime, anywhere in your workspace.
Lower your IT team's total effort by harnessing AI-based collaborative workflows to eliminate repetitive tasks. Use automation to speed up how they interact with customers and keep stakeholders updated.
Infraon ITSM introduces an advanced priority matrix into the service request process. Your IT teams can quickly collaborate and automatically assess the importance of a request based on its effect and urgency.
Infraon ITSM equips you to give users comprehensive visibility into all the relevant services. Using collaborative workflows, you can design custom service request templates containing sections and resource data.
Infraon ITSM’s cutting-edge AI-powered system is designed to enhance the customer experience by boosting communication capabilities. Engage with your customers meaningfully – creating a positive impression every time and building loyalty-based relationships.
Infraon ITSM simplifies the process of monitoring the lifecycle of support requests with AI-powered collaborative workflows. You can use an intuitive dashboard to spot patterns, optimize service desk operations, monitor resources, manage special assignments, etc.
Mobile Accessibility
Chatbots
Custom Workflows
Custom Roles
Custom Alerts
Custom Fields
