AI Good Reads ITSM The State of ITSM in 2026 and What to Expect in 2027? itsm tools: The most significant shift of the past 18 months is not that AI entered ITSM. It is that the conversation changed from “should we use AI?” to “why is our AI not working yet?” Only 28% of AI use cases in infrastructure and operations achieve ROI expectations, while 20% fail outright, according to a […] Written by Arun Prasath R December 14, 2023May 26, 2026
Good Reads ITSM Loan application processing: How does ITSM streamline credit approval? Is it accurate that the loan application process involves a thorough evaluation by lending institutions to assess borrowers’ creditworthiness? Based on this assessment, do lenders decide whether to approve or decline loan applications? Does this complex process frequently encounter challenges, resulting in lengthy processing times and a higher risk of inaccuracies? This blog provides insights […] Written by Soumya Nandhakumar October 18, 2023July 9, 2025
Cybersecurity Good Reads ITSM Zero Trust Security Fraud prevention and detection: ITSM’s role in banking security Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers. In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters? According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […] Written by Soumya Nandhakumar October 17, 2023July 2, 2026
Good Reads ITSM ITSM Consulting: A Deep Dive into Service Management Consultancy IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […] Written by Soumya Nandhakumar August 30, 2023February 18, 2025
Good Reads ITSM Workflow Automation Integrated ITSM workflows: The backbone of efficient service management In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […] Written by Ganesh N Kumar August 29, 2023June 24, 2026
AI ITSM Service Desk Conversational AI Service Desk: The Future of ITSM In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […] Written by PRAVEEN SINHA August 25, 2023June 24, 2026
Asset Management ITSM Video Blogs The Complete Guide to CMDB As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […] Written by Deepak Kumar S August 16, 2023February 18, 2025
ITSM Video Blogs ITSM vs. CMDB: What Are The Main Differences? In today’s tech-driven business landscape, efficient IT management is a cornerstone of success. Two essential tools in this realm are IT Service Management (ITSM) and Configuration Management Database (CMDB). They work together to ensure seamless operations and optimal asset utilization. In this blog, we’ll explore ITSM vs. CMDB while comparing the two based on their […] Written by Ganesh N Kumar August 14, 2023June 24, 2026
ITSM Video Blogs Everything You Should Know About ITSM Metrics Introduction Effective IT Service Management (ITSM) is essential to ensure the seamless delivery of IT services that drive organizational success. Within ITSM, metrics play a pivotal role, serving as the compass that guides organizations toward operational excellence, continuous improvement, and informed decision-making. This blog explores the intricate world of ITSM metrics, highlighting their benefits, unveiling […] Written by Deepak Kumar S August 11, 2023June 24, 2026
