AIOps Digital Employee Experience (DEX) ITOps Video Blogs ITOM as the Gateway to AIOps and DEX With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting […] Written by Chandana May 9, 2023January 22, 2024
Digital Employee Experience (DEX) ITSM Why DEX and ITSM are like two peas in a pod In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used […] Written by Arun Prasath R March 22, 2023March 26, 2025
