Let users control their ITSM journeys with consolidated self-service features
Infraon ITSM provides a top-notch self-service portal designed to automate critical ITSM processes – anytime, anywhere. Simplify your users’ lives by enabling them to receive fast and convenient self-service experiences.
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Integrated Self-Resolution
Let users be in control of their service lifecycles by giving them all the tools they need to raise requests, resolve incidents, ensure change management, etc.
AI-Led Knowledge Base
Decrease service delays by equipping users with easy access to a centralized knowledge base with AI-powered search capability.
Deep-Dive Reporting
Generate elaborate reports that contain macro & micro insights on user behavior & service patterns to keep IT teams on track.
Robust Portal UI
Chatbots
Service Content Discovery
Self-Service FAQs
