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Self-Service Portal

Let users control their ITSM journeys with consolidated self-service features

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Our Clients

Augment ITSM Productivity With Code-Free Self-Service

Infraon ITSM provides a top-notch self-service portal designed to automate critical ITSM processes – anytime, anywhere. Simplify your users’ lives by enabling them to receive fast and convenient self-service experiences.

Infraon Knowledge Base

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Key Feature

Integrated Self-Resolution

Let users be in control of their service lifecycles by giving them all the tools they need to raise requests, resolve incidents, ensure change management, etc.

AI-Led Knowledge Base

Decrease service delays by equipping users with easy access to a centralized knowledge base with AI-powered search capability.

Deep-Dive Reporting

Generate elaborate reports that contain macro & micro insights on user behavior & service patterns to keep IT teams on track.

Other Features

  • Robust Portal UI

  • Chatbots

  • Service Content Discovery

  • Self-Service FAQs

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