Reduce alert noise, restore services faster & boost productivity
One platform for the NOC and the service desk - Gen AI event correlation, controlled network changes, and SLA-governed request delivery on a single CMDB.
Real threats and real requests are buried under noise
Two questions decide the day for network and service teams - and most tool stacks answer neither.
Can the NOC isolate real threats before outages spread?
Multiple EMS/NMS tools, network blind spots, outdated access controls, and poor event correlation bury real threats under alert noise - with manual changes only extending outages.
Can service teams resolve requests before queues and SLA breaches grow?
Siloed support interactions, weak request monitoring, limited self-service, and rigid SLA management delay responses - leading to overloaded teams, frustrated users, and missed SLAs.
Integrated NOC operations with real-time event correlation
For NOC and service teams accountable for uptime, alert noise, and safe network changes.
- Bring EMS/NMS operations into an integrated NOC environment — continuous monitoring with real-time tracking of every action.
- Use Gen AI event correlation, automated change workflows and rollback — identifies threats, reduces noise, and improves prior configurations.
Tracked requests and coordinated service delivery
- Deploy a ready-to-use platform with AI-based workflows for IT, DevOps, vendors and other stakeholders.
- Track requests through alerts and notifications — intervene with supervisory control, extend mobile self-service, and manage SLAs in one platform.
Four capabilities that change the day
Integrated NOC environment
Brings network tools together for easy deployment and management.
Gen AI event correlation
Finds patterns across events so NOC teams detect and prevent threats faster.
Real-time request tracking
Helps service teams spot delays early and keep responses moving.
Unified SLA management
Supports compliance and consistent service quality across every team.
“Infraon Infinity unified our IT operations across 12 locations and reduced complexity dramatically.”