NOC & Service Teams

Reduce alert noise, restore services faster & boost productivity

One platform for the NOC and the service desk - Gen AI event correlation, controlled network changes, and SLA-governed request delivery on a single CMDB.

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Infraon Infinity NOC event correlation dashboard

ITOps challenges faced

Real threats and real requests are buried under noise

Two questions decide the day for network and service teams - and most tool stacks answer neither.

Can the NOC isolate real threats before outages spread?

Multiple EMS/NMS tools, network blind spots, outdated access controls, and poor event correlation bury real threats under alert noise - with manual changes only extending outages.

Tool sprawlBlind spotsStale access controlsManual changes

Can service teams resolve requests before queues and SLA breaches grow?

Siloed support interactions, weak request monitoring, limited self-service, and rigid SLA management delay responses - leading to overloaded teams, frustrated users, and missed SLAs.

Siloed interactionsQueue backlogLimited self-serviceRigid SLAs

How Infraon Infinity helps

Integrated NOC operations with real-time event correlation

For NOC and service teams accountable for uptime, alert noise, and safe network changes.

Bring EMS/NMS operations into an integrated NOC environment — continuous monitoring with real-time tracking of every action.
Use Gen AI event correlation, automated change workflows and rollback — identifies threats, reduces noise, and improves prior configurations.

61%Faster incident resolution

40%Reduction in tool sprawl

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Integrated NOC operations and real-time event correlation preview

Service teams

Tracked requests and coordinated service delivery

Deploy a ready-to-use platform with AI-based workflows for IT, DevOps, vendors and other stakeholders.
Track requests through alerts and notifications — intervene with supervisory control, extend mobile self-service, and manage SLAs in one platform.

75%Increase in team productivity

98%SLA compliance

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