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Service Knowledge Management

What is Service Knowledge Management System SKMS in ITIL min
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What is Service Knowledge Management System (SKMS) in ITIL

ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to […]
Ganesh Prabhakaran S
Written by Ganesh Prabhakaran S January 19, 2023July 5, 2024

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