incident management process

guide to incident managment
  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal […]
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What are the Main Practices to Improve the Incident
  1. Asset Management

What are the Best Practices to Improve the Incident Management Process?

What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […]
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