Author: Deepak Gupta

Deepak Gupta heads ITSM at EverestIMS Technologies Limited, where he owns the product direction of Infraon ITSM (Infraon Desk). He led the platform through its PinkVERIFY certification programme with PeopleCert for ITILv3 and ITIL 4. His technical foundation spans full-stack development in Python, Django, Angular, and Kubernetes, paired with domain expertise in ITIL-based service management and solution architecture. Deepak writes on ITSM implementation, AI in service management, SLA governance, and IT service delivery strategy for enterprise and mid-market organisations.
15 best IT service management tools in 2026: ITSM tools compared
  1. ITSM

15 Best IT Service Management Tools in 2026 (ITSM Tools Compared)

IT service management tools help IT teams control incidents, requests, changes, service data and support workflows from one operating system. ServiceNow suits enterprise scale, while Freshservice gives mid-market teams a faster route into mature service management. Infraon fits teams that want ITSM, ITAM and CMDB in one place. Let’s compare 15 tools using six criteria, […]
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How may Infraon assist your company
  1. ITSM

How may Infraon assist your company with an effective ITSM integrations?

Information Technology Service Management (ITSM) is a set of processes or procedures that provide best practices to align IT services with current business needs. These IT Service Management Integrations help optimize incidents or problems within the organization, ensuring seamless IT operations and improved service delivery. ITSM integrations connects the ITSM software with other 3rd party applications […]
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Software Asset Management Mistakes Made by Organizations
  1. Asset Management

Common Software Asset Management (SAM) mistakes made by organizations of all sizes

Introduction Software Asset Management (SAM) is the key to getting full value and extracting the full potential from software investments. SAM ensures that organizations are not using unnecessary software licenses and also not paying more for software licenses that can be procured for less. SAM is not a one-time activity. It is an ongoing process. […]
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How important is Hardware Asset Management to an Enterprise 1.png 1
  1. Hardware Asset Management

Why isn’t Hardware Asset Management a massive priority in your company?

Rapid advances in cloud computing technology have created an atmosphere where IT solution firms may feel that they no longer need to worry about server hardware. But in reality good hardware asset management strategies are still essential for the overall health, productivity and smooth operations of an enterprise. What is a hardware asset? A Hardware […]
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