Maximize application, network & server performance with SLA management features
Continuously Track SLA Process To Gain Full ITIM Visibility
Infraon ITIM elevates the SLA journeys of your applications, networks, and servers by enhancing service speed and quality. Customize escalation protocols, set routing rules, and more with an impactful and intuitive SLA dashboard.
Integrated SLA Management
Manage end-to-end SLA lifecycles to keep track of multiple service commitments & increase the efficiency – based on ITIL best practices.
SLA-Based Performance Monitoring
Configure, edit, preview & share SLA data with a 360-degree view into real-time availability & performance insights.
Real-Time Compliance Tracking
Monitor at-risk SLA health & instantly check for violations to identify them in real-time before they lead to compliance issues
Total Support - Business Hours & Holidays
Easily configure & schedule IT support for networks, applications & servers for business hours & official holidays.
IT Inventory Management
Incident & Fault Management
Custom Alerts & Notifications