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ITIM SLA Management

Maximize application, network & server performance with SLA management features

Early bird access

Continuously Track SLA Process To Gain Full ITIM Visibility

Infraon ITIM elevates the SLA journeys of your applications, networks, and servers by enhancing service speed and quality. Customize escalation protocols, set routing rules, and more with an impactful and intuitive SLA dashboard.

Feature Highlights

Integrated SLA Management

Manage end-to-end SLA lifecycles to keep track of multiple service commitments & increase the efficiency – based on ITIL best practices.

SLA-Based Performance Monitoring

Configure, edit, preview & share SLA data with a 360-degree view into real-time availability & performance insights.

Real-Time Compliance Tracking

Monitor at-risk SLA health & instantly check for violations to identify them in real-time before they lead to compliance issues

Total Support - Business Hours & Holidays

Easily configure & schedule IT support for networks, applications & servers for business hours & official holidays.

Other Features

  • IT Inventory Management

  • Incident & Fault Management

  • Event Management

  • Custom Alerts & Notifications