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Empower your IT Service Management

A System that uses adaptable practices, SLAs, streamlined workflows that bring customers and ops together.

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Features that makes Infraon Desk

Incident and Problem Management

Change Management

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Asset & Configuration Management

SLA Management

Service Catalog Management

Infraon Desk is certified as ITIL compatible for 13 processes
by Pink Elephant

Unify Customer And Ops

With adaptable practices, SLAs, streamlined workflows that bring customers and ops together.

Connect And Extend

Offers comprehensive API's which allows you to extend out of box functionality to meet specific business needs

Powerfully Automate Processes

Eliminate repetitive tasks through automation & Infraon Bot for interactive AI driven human-Bot conversations using NLP

Discover Features That Help Accelerate Your Organizational Processes

Incident Management

Manage Incident Lifecycle for multi-department issue tracking & resolution

Problem Management

Analyze underlying Root Cause of Multiple Incidents and provide permanent fixes to recurring ones

CMDB & Asset Management

Centralized Repository Of All Assets For In-Depth Tracking Of Status, Warranty And Other Important Information

SLA Management

Ensure On-Time Incident Resolution With Comprehensive SLA Templates

Task Management

Ensure On-Time Incident Resolution With Comprehensive SLA Templates

Change Management

Ensure On-Time Incident Resolution With Comprehensive SLA Templates

Knowledge Base Management

Access, Publish And Download Data From Anywhere Anytime To Maintain Regular Business-Critical Operations

Franchise Management

Unified Helpdesk Platform Across Organizations And Their Franchisees And 3rd Party Vendors

Project Management

Plan, Build, Maintain & Manage Your Project By Capturing Details Of Sprints, Tasks, User Stories, Bugs, Insights, Etc

Release & Deployment Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Service Catalogue Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

Configuration Management

Access, publish and download data from anywhere anytime to maintain regular business-critical operations

One Tool And Many Capabilities For An Enriched User Experience

Track and manage your services & workflows with our quick-help and easy-to-use Service Management feature tools, totally aligned with ITILv3 guidelines.

Make Our IT Service Management Tool Act As A SuperManger For Your Datacenter

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

Easy Integration

Automated Workflow & Task Assignment Across All Datacenter Tools

Centralized Tool To Track & Manage All Service Processes Of All Tools Through A Single Dashboard

Single Platform With Unified Ticket-Collection Center

Real-Time Alerting & Notification On Incident Generation

Dashboards & Reporting

Gain Realtime Insights into your IT service:

Configurable dashboards with multi-level drill down support

Real-time Alerts based on escalation matrix

Role-based Access to relevant individualistic data

Array of Data Analytics for Incidents of all types

Knowledge And Resource Centre

Access our collateral library to learn more about our products

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Presentation

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Case Study

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Success Stories

Infraon Ensures Dvois

Provide Undivided Attention To Their Broadband Customers

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Infraon Helps SEBI

To Implement An SLA Driven ITIL Enabled Service Management System

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