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Service Desk

Drive complete user satisfaction with ITIL-aligned service desk features

Early bird access

Achieve Faster Time-To-Value With An ITSM Service Desk

Infraon ITSM allows multiple users from different teams to work in sync and ensure rich service experiences. Give service desk teams what they need to better handle incident management, change management, request management, SLA management, etc.

Key Feature

Automated IT Service

Automate repeatable service workflows, auto-assign tickets based on skill or availability, route to emails, etc., for faster resolutions.

Automated Change & Release

Enhance rollout efficiency with easy workflows for change management & completing release-related tasks while tracking progress.

Automated Risk & Security

Accelerate security & governance workflows that automatically eliminate risks that impact business continuity & scalability.

Automated Alerts

Deploy alert & notification rules to handle events & deliver proactive services while increasing workflow productivity.

Automated Alerts

Deploy alert & notification rules to handle events & deliver proactive services while increasing workflow productivity.

Automated Alerts

Deploy alert & notification rules to handle events & deliver proactive services while increasing workflow productivity.

Other Features

  • Asset Management

  • Task Management

  • Knowledge Base Management

  • Project Management

  • Availability Management

  • Release & Deployment Management

  • Virtual Agents & Chatbots

  • Franchise Management