Skip to content
Expert Insights on ITOps and Customer SuccessExpert Insights on ITOps and Customer SuccessExpert Insights on ITOps and Customer SuccessExpert Insights on ITOps and Customer Success
  • Visit Product Site
  • ITAM
  • ITSM
  • AIOps
  • ITOps
  • Products
    • Infraon Infinity
    • Infraon Assets
    • Infraon ITSM
    • Infraon NMS
    • Infraon ITIM/IMS
    • Infraon AIOps
    • Infraon NCCM
    • Infraon OSS
  1. Home

Helpdesk Metrics

Help Desk metrics to measure support performance Infraon
  1. Helpdesk Software

A Close Look Into Helpdesk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]
Samaresh Mandal
Written by Samaresh Mandal September 2, 2022January 3, 2025

Most Viewed Posts

  • IT Operations Management (ITOM) Best Practices (66,410)
  • What is An Asset Register, And What Are The Benefits of Maintaining Asset Registers? (43,987)
  • Synonyms and Best Alternatives to “Happy to help” (24,244)
  • Challenges in Physical Verification of Fixed Assets (20,152)
  • What is customer-facing? Customer facing roles 101 (19,757)

Recent Posts

  • AI vs. Gen AI: Breaking Down the Key Differences for 2025 
  • 7 Firewall Management Best Practices in 2025
  • Modern IT Infrastructure Management: Three Pillars for Success in 2025
  • Gen AI Myths Holding You Back? Just “Neil Armstrong” It
  • Poor Inventory Management Examples Made by Huge Brands

Categories

Archive

Follow us on Social Media

Our Products

  • Infinity Platform
  • Infraon ITSM
  • Infraon Helpdesk
  • Infraon ITIM
  • Infraon NMS
  • Infraon Uptime
  • Infraon Assets
  • And many more

© Infraon Corp. All rights reserved