ITSM What Is IT Service Management (ITSM)? Best Practices & Complete Guide for 2026 What Is IT Service Management (ITSM)? Definition of IT Service Management IT Service Management governs how IT teams deliver, maintain, and support services for internal users and customers. It aligns technology delivery with business expectations, providing structure for handling incidents, tracking assets, managing service requests, authorizing changes, and improving reliability. IT Service Management embeds governance, operational control, and service workflows that frame […] Written by Samaresh Mandal March 6, 2023January 9, 2026
