Workflow Automation
Automate key support workflows
Streamline collaboration and communication
Harness advanced Gen AI features
Start free trial
Our Clients
Automate key support workflows
Streamline collaboration and communication
Harness advanced Gen AI features
Start free trial
Infraon Helpdesk makes support automation a breeze with advanced prebuilt workflows, including ticket creation, assignment, resolution, etc. It helps remove the need for manual, repetitive activities and manage the ticketing process cost-effectively.
Hence, enterprises harness the power of Infraon Helpdesk to increase customer interaction quality and enable teams to focus on complex issues.
Harness the power of CRM data to streamline support and sales operations, boosting operational performance and customer engagement. Organize how you use data and make smarter decisions while minimizing manual errors.
Start automating workflows and tasks based on criteria and triggers to deliver personalized experiences. This way, responses can be customized as per individual profiles and histories.
Leverage a super-intelligent monitoring system to focus on teamwork enhancement, driving faster ticket resolution. Identify bottlenecks in real time, predict potential delays, and enable proactive management of resources.
Let Gen AI reduce response times and improve team productivity in no time at all. This ensures smooth communication within and between teams, backed by actionable insights so that every team member can address issues promptly.
Encourage cross-team collaboration by distributing support tickets based on expertise and availability. Provide dynamic response to fluctuating ticket volumes so that customer support teams remain responsive under all conditions.
Streamline the support process while aligning with organizational goals, ensuring a balanced workload among team members. This also prevents burnout and advocates for optimal use of resources.
Resolve customer issues across various interaction points by analyzing customer data. Empower agents by providing them with quick access to information, reducing resolution times and elevating the quality of customer interactions.
Get custom auto suggestions so that customer concerns are addressed in the most preferred manner. This can be adapted to customer behavior over time, offering accurate and relevant suggestions.
Gen AI Accelerators
Exclusive Training Modules
AI-based Knowledge Base
KPI-based Dashboard
Custom Alerts
Custom Roles
Custom Fields
Scheduled Reports
