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Workflow Automation

Automate & streamline key support workflows with a feature-packed helpdesk.

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Our Clients

Speed Up Workflows To Boost Customer & Agent Experiences

Infraon Helpdesk help agents automate customer support workflows like ticket creation or assignment to eliminate repetitive tasks. Use AI accelerators to speed up deployment and handle the whole ticketing process on a manageable budget.

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Feature Highlights

Smart Business Rules

Streamline support & sales by unlocking the potential of CRM data.

AI-Enabled Monitoring

Enable better teamwork to achieve quicker ticket resolutions.


Promote cross-team collaboration & meet customer support goals.


Resolve customer issues wherever they are likely to interact the most.

Other Features

  • KPI Dashboard

  • Bulk Excel Import/ Export

  • Custom Reports

  • Custom Roles

  • Report Export

  • Custom Alerts

  • Scheduled Reports

  • Customizable Fields

Dashboards and reports for IT, Hardware, and Software Assets

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