Start with a free plan and scale as you grow
Unlimited
Knowledge Base
Enable customers to find answers
easily with enhanced search.
Unlimited
Customers
Onboard how many ever
customers you’d like.
Unlimited
Tickets
Create as many support tickets as
needed to keep customers happy.
Want to give Infraon Helpdesk a test run first?
No credit Card required. Cancel anytime
Free upto 3 users.
Email Ticketing
Knowledge Base
Ticket Auto assignement
Ticket Custom Fields
Custom Views
Custom Status
Custom Email Template
Custom Roles and access
Ticket Approvals
Task Management
Ticket linking for parent/child relation
Email and SMS notifications
Self-service Portal
Standard Dashboards
Standard reports and analytics
For small to medium organizations focusing on enhanced helpdesk experience
Per agent/month/billed annually
Chat and Collaborate within the Team
Thread Creation and conversation
Task Management
Unlimited custom Dashboards
Out-of-the-box reporting and analytics
Email support
SLA Management
SLA Notification
AI-powered automatic ticket classification
Mobile App support for Customer
Mobile App Support for Agents
Custom sub Domain
Customer Branding and Style
Knowledge Base user control
REST API Support
Slack Integration
Onboarding Assistance (3 sessions)
Collaborative Workspace for Agents
Group Chat for Agents within channels
Channel Creation for specific discussion
Create a Ticket from the channel
Import Ticket into a Channel for collaboration
Create a thread for collaboration for specific Ticket
Create threads on Tasks for faster engagement
File sharing in channels
500 GB Storage
For enterprises looking to streamline helpdesk operations while keeping the CX on the high end of the bar
Shift management
AI-enabled ticket categorization and allocation
AI-assisted email response
AI-assisted Knowledgebase creation
1000 GB Storage
Custom Integratation
Global Private Cloud Option
Custom Security
Custom Integrations
Custom Terms Of Services
Customize the system for your need"
*The above pricing is applicable for Australia, Europe, North America, and South America
Add storage space: $50 per 200GB/per month of additional storage. However, we are 99% sure that you may not require additional
storage for regular support operations.
Infraon Helpdesk is a feature-rich yet low-code platform to deliver enriched customer service journeys. You can unify your customers, agents, and internal teams to drive seamless support experiences.
All that you need to manage your helpdesk.
You can try the full version of Infraon Helpdesk for free for a period of 14 days.
When you sign up for a free trial, you'll get to use every feature of Infraon Helpdesk, from our trial environment for 21 days. You can choose to pay and purchase the full version at any point during the trial. Post that, our delivery consultants will help you migrate your data to production setup.
Of course. Please contact sales@infraon.io or raise a request online.
At the end of your Infraon Helpdesk trial, your data and setup remain intact. You can login anytime and purchase a suitable plan. Post that, our delivery consultants will help you migrate your data to production setup.
Not at all. We do not ask for your credit card information when you sign up for a free trial of Infraon helpdesk, you can enjoy the trial without sharing your payment information.
We take security seriously and you get to choose your data centre as soon as you choose to get-go. Our servers are hosted in world-class data centres that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Infraon Helpdesk includes SSL for encryption, to keep your data safe. Take a look at the security measures we take to protect your business and your customers.
That’s the best part of this plan. You’ll never have to make future purchases for any feature or users/agents.
If your data extends beyond 500GB, you can clear the old files and you are good to manage with the limit of 500GB. Alternatively, you may choose to add more storage by purchasing out add-on pack.
We accept Visa, Mastercard, Discover, and American Express. We will not be able to accept purchase orders over the phone. We support offline pricing, and all our payments follow USD pricing.
Yes. We offer a 10% discount on annual subscriptions.
Write to us at Helpdesk support. We are happy to clarify your doubts.