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Simple Pricing for Infraon Helpdesk

Start with a free plan and scale as you grow

Knowledge Base

Enable customers to find answers
easily with enhanced search.


Onboard how many ever
customers you’d like.


Create as many support tickets as
needed to keep customers happy.

Want to give Infraon Helpdesk a test run first?

Start a free 14-days trial

No credit Card required. Cancel anytime

View detailed Feature List


Free upto 3 users.

Free Plan

For small teams to plan and track work more


per month

Start Trial

All the features in the free plan

  • Email Ticketing

  • Knowledge Base

  • Ticket Auto assignement

  • Ticket Custom Fields

  • Custom Views

  • Custom Status

  • Custom Email Template

  • Custom Roles and access

  • Ticket Approvals

  • Task Management

  • Ticket linking for parent/child relation

  • Email and SMS notifications

  • Self-service Portal

  • Standard Dashboards

  • Standard reports and analytics


For small to medium organizations focusing on enhanced helpdesk experience


Per agent/month/billed annually

Start Trial

All from Free plan and ...

  • Chat and Collaborate within the Team

  • Thread Creation and conversation

  • Task Management

  • Unlimited custom Dashboards

  • Out-of-the-box reporting and analytics

  • Email support

  • SLA Management

  • SLA Notification

  • AI-powered automatic ticket classification

  • Mobile App support for Customer

  • Mobile App Support for Agents

  • Custom sub Domain

  • Customer Branding and Style

  • Knowledge Base user control

  • REST API Support

  • Slack Integration

  • Onboarding Assistance (3 sessions)

  • Collaboration & Productivity: (Beta)

  • Collaborative Workspace for Agents

  • Group Chat for Agents within channels

  • Channel Creation for specific discussion

  • Create a Ticket from the channel

  • Import Ticket into a Channel for collaboration

  • Create a thread for collaboration for specific Ticket

  • Create threads on Tasks for faster engagement

  • File sharing in channels

  • 500 GB Storage


For enterprises looking to streamline helpdesk operations while keeping the CX on the high end of the bar

Please contact us for customized prices.

Start trial

All from Standard plan and ...

  • Shift management

  • Collaboration & Productivity: (Beta)

  • AI-enabled ticket categorization and allocation

  • AI-assisted email response

  • AI-assisted Knowledgebase creation

  • 1000 GB Storage

  • Custom Integratation

  • Global Private Cloud Option

  • Custom Security

  • Custom Integrations

  • Custom Terms Of Services

  • Customize the system for your need"

*The above pricing is applicable for Australia, Europe, North America, and South America

Add storage space: $50 per 200GB/per month of additional storage. However, we are 99% sure that you may not require additional
storage for regular support operations.


Infraon Helpdesk is a feature-rich yet low-code platform to deliver enriched customer service journeys. You can unify your customers, agents, and internal teams to drive seamless support experiences.

All that you need to manage your helpdesk.

You can try the full version of Infraon Helpdesk for free for a period of 14 days.

When you sign up for a free trial, you'll get to use every feature of Infraon Helpdesk, from our trial environment for 21 days. You can choose to pay and purchase the full version at any point during the trial. Post that, our delivery consultants will help you migrate your data to production setup.

Of course. Please contact or raise a request online.

At the end of your Infraon Helpdesk trial, your data and setup remain intact. You can login anytime and purchase a suitable plan. Post that, our delivery consultants will help you migrate your data to production setup.

Not at all. We do not ask for your credit card information when you sign up for a free trial of Infraon helpdesk, you can enjoy the trial without sharing your payment information.

We take security seriously and you get to choose your data centre as soon as you choose to get-go. Our servers are hosted in world-class data centres that are protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Infraon Helpdesk includes SSL for encryption, to keep your data safe. Take a look at the security measures we take to protect your business and your customers.

That’s the best part of this plan. You’ll never have to make future purchases for any feature or users/agents.

If your data extends beyond 500GB, you can clear the old files and you are good to manage with the limit of 500GB. Alternatively, you may choose to add more storage by purchasing out add-on pack.

We accept Visa, Mastercard, Discover, and American Express. We will not be able to accept purchase orders over the phone. We support offline pricing, and all our payments follow USD pricing.

Yes. We offer a 10% discount on annual subscriptions.

Write to us at Helpdesk support. We are happy to clarify your doubts.