Proactively manage customer issues with Gen AI-powered ticket management features
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Infraon Helpdesk is an advanced AI and automation-powered ticket management system that empowers agents to respond to customer inquiries with unparalleled ease and speed. It helps take ticket prioritization to the next level, ensuring that critical issues are addressed promptly.
Infraon Helpdesk’s intelligent algorithms go a step further by matching the right agent with the right customer, based on the agent's expertise and the customer's specific needs.
Use capabilities like Email-to-Ticket, Ticket Creation via WhatsApp, and Gen AI-driven Chatbots. Automate responses for quick resolutions while meeting customers on their preferred communication channels
Use AI to analyze the urgency and context of each request, prioritizing them accordingly to improve response times and satisfaction levels. This streamlines the support process so that no query goes unanswered.
Automatically set up appointments or respond to queries and deploy best-fit technicians with live updates. Ensure ‘anytime, anyplace’ accelerated Gen-AI-powered field service operations.
Reduce downtime for customers by making sure the right technician with the necessary skills and parts is always dispatched. It builds trust and transparency across the support spectrum.
Create a cross-team culture of productivity to gain more ticket visibility. Harness the power of Gen AI to improve key support metrics like CSAT, FCR, CES, etc.
Provide actionable insights into customer satisfaction by analyzing data across touchpoints to suggest improvements. It also enables continuous optimization of the support process.
Manage customer expectations by seamlessly meeting SLA metrics and evaluating agent performance. Accelerate resolution time to optimize workloads at the end of the day.
Be sure all team members are aware of targets and performance in real-time, encouraging a more focused work ethic. It also allows for automatic adjustment of priorities based on SLA deadlines.
KPI Dashboard
Bulk Excel Import/ Export
Custom Reports
Custom Roles
Report Export
Custom Alerts
Scheduled Reports
Customizable Fields
