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Support Ticket Management

Proactively manage customer issues with user-friendly support features.

Early bird access

Provide An Integrated Gateway To Manage Support Tickets

Infraon Helpdesk is an AI-driven ticket management platform that empowers agents to effortlessly respond to customers without any hassles. Perfect the science of ticket prioritization and connect the right agent with the right customer.

Feature Highlights

Automated Ticketing

Use capabilities like Email to Ticket, Ticket Creation via WhatsApp & AI-driven Chatbots. Instantly cater to customer demands while automating responses for quick resolutions.

Field Support

Automatically set up appointments or respond to queries & deploy best-fit technicians with live updates. Ensure ‘anytime anyplace’ accelerated field service operations.

Collaborative Support

Create a cross-team culture of efficiency & productivity to gain more ticket visibility. Be in a better position to improve key support metrics like CSAT, FCR, CES, etc.

SLA Management

Manage customer expectations by seamlessly meeting SLA metrics & evaluating agent efficiency. Accelerate resolution time to optimize workloads at the end of the day.

Other Features

  • KPI Dashboard

  • Bulk Excel Import/ Export

  • Custom Reports

  • Custom Roles

  • Report Export

  • Custom Alerts

  • Scheduled Reports

  • Customizable Fields