Proactively manage customer issues with user-friendly support features.
Infraon Helpdesk is an AI-driven ticket management platform that empowers agents to effortlessly respond to customers without any hassles. Perfect the science of ticket prioritization and connect the right agent with the right customer.
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Automated Ticketing
Use capabilities like Email to Ticket, Ticket Creation via WhatsApp & AI-driven Chatbots. Instantly cater to customer demands while automating responses for quick resolutions.
Field Support
Automatically set up appointments or respond to queries & deploy best-fit technicians with live updates. Ensure ‘anytime anyplace’ accelerated field service operations.
Create a cross-team culture of efficiency & productivity to gain more ticket visibility. Be in a better position to improve key support metrics like CSAT, FCR, CES, etc.
Manage customer expectations by seamlessly meeting SLA metrics & evaluating agent efficiency. Accelerate resolution time to optimize workloads at the end of the day.
KPI Dashboard
Bulk Excel Import/ Export
Custom Reports
Custom Roles
Report Export
Custom Alerts
Scheduled Reports
Customizable Fields
