Visualize, assess & improve customer support with data-driven reporting features.
Infraon Helpdesk equips you with simplified data analytics and BI-rich reports to take charge of every step in your support journeys. Garner actionable insights to skyrocket customer satisfaction and optimize agent workload.
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Granular Customer Insights
Stay on top of your customer goals with easily accessible support-related intelligence. Build a holistic view of performance, progress & outcomes to unify & enhance customer journeys.
Coding-Free Analytics
Leverage a zero-code support platform to create reports & fulfill customer expectations. Avoid hiring costly resources & time-consuming processes to collect & transform data into insights.
Intelligent Dashboards
Give agents a customizable dashboard with full transparency on support metrics to make the right decision. Easily track SLAs, prioritize tickets & identify support bottlenecks.
Deep-Dive Reporting
Access data-driven agent, inflow, CSAT & performance reports to accurately measure customer satisfaction. Analyze agent efficiency to create a proactive support strategy.
KPI Dashboard
Bulk Excel Import/ Export
Custom Reports
Custom Roles
Report Export
Custom Alerts
Scheduled Reports
Customizable Fields
