Use Gen AI-based reporting & analytics
Visualize customer support journeys
Improve engagement with data
Start free trial
Infraon Helpdesk equips support teams with cutting-edge AI-driven data analytics and rich BI-rich reports. It provides access to deep, actionable insights that enhance customer satisfaction while streamlining agent workloads for maximum efficiency.
Infraon Helpdesk helps analyze trends, predict customer behavior, and identify improvement areas so that support operations continually evolve to exceed customer expectations.
Use Gen AI prowess to build a holistic view of performance, progress, and outcomes to create smooth customer journeys. Meet your customer goals with easily accessible and customizable support insights.
Drive continuous improvement of service offerings by integrating customer feedback directly into the support process. It also helps identify patterns and trends in customer behavior.
Unlock Gen AI power to avoid hiring costly resources or time-consuming processes. Instead, collect and transform data into insights, allowing teams to make informed decisions.
Leverage a zero-code support platform that accelerates the insight-generation processes. It enables users to respond to emerging trends and changing customer needs.
Give your agents a customizable dashboard with full transparency on support KPI metrics to make the right decision. Ensure they can see the immediate impact of their actions on overall performance metrics and CSAT levels.
Use AI and automation capabilities to track SLAs, prioritize tickets and identify support bottlenecks. It creates a culture of accountability to meet team and organizational goals.
Evaluate agent performance to create a proactive support environment. Access data-driven agent, inflow, CSAT, and performance reports to accurately measure customer satisfaction.
Also identify training areas where resources may be needed for your teams. Hence, you can anticipate future customer needs and adjust your strategies accordingly.
Gen AI Accelerators
Exclusive Training Modules
AI-based Knowledge Base
KPI-based Dashboard
Custom Alerts
Custom Roles
Custom Fields
Scheduled Reports
