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Helpdesk Collaboration

Run a well-oiled team to speed up resolution time with intuitive helpdesk features

Early bird access

Harness An Integrated Helpdesk With Impeccable Teamwork

Infraon Helpdesk empowers you with collaborative tools to create a cross-functional culture of teamwork, efficiency, and productivity. Dawn a new era of full ticket visibility and improve key support metrics like CSAT, FCR, CES, etc.

Feature Highlights

Collaborative Support Management

Allow agents to frictionlessly work with other teams & SMEs to overcome complicated support challenges. Share problem-solving responsibilities & track ticket management performance.

Unified Support & Inventory Module

Ensure seamless collaboration between helpdesk teams & field technicians with an integrated platform. Improve knowledge transfer & deliver transformational customer experiences.

Quick Onboarding

Accelerate the pace of onboarding new support team members with quick access to a centralized knowledge base. & Equip them with collaborative tools – right from day one.

Related Ticket Resolution

Identify customer support tickets that involve similar issues & share progress/outcomes with all agents. Help multiple teams contribute to proactively managing future tickets.

Other Features

  • KPI Dashboard

  • Bulk Excel Import/ Export

  • Custom Reports

  • Custom Roles

  • Report Export

  • Custom Alerts

  • Scheduled Reports

  • Customizable Fields