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Infraon Helpdesk equips your team with Gen AI-driven collaborative tools. It offers complete ticket transparency, enabling enterprises to monitor and enhance metrics such as CSAT, FCR, and CES, among others.
Infraon Helpdesk leverages analytics for predicting potential issues before they arise, creating an support environment where continuous improvement is the norm.
Unlock AI power to allow agents to work with other teams and SMEs to overcome complicated support challenges. Share problem-solving responsibilities and track ticket management performance.
Introduce a layer of predictive analytics for teams to anticipate customer issues. This creates a cohesive support environment, where knowledge and expertise are leveraged for quicker resolution.
Ensure seamless collaboration between helpdesk teams and field technicians with an integrated Gen AI helpdesk platform. Reduce the time from issue report to resolution and ensure all relevant information is readily accessible.
Enhance inventory management with real-time tracking and allocation of resources. This minimizes downtime while improving service delivery performance.
Accelerate the pace of onboarding new team members with access to a centralized knowledge base that uses Gen AI to become smarter. Shorten the learning curve and customize the experience based on the user’s progress and areas of interest.
Equip them with collaborative tools – right from day one. It can encourage a culture of continuous learning and adaptation, which are crucial in this hyper-everything era.
Identify customer support tickets that involve similar issues with AI capabilities while sharing progress or outcomes with all agents. Help multiple teams contribute to managing future tickets.
Streamline the resolution process for current tickets while building a thorough knowledge base for tackling similar challenges in the future. This enables a data-driven customer service approach.
Gen AI Accelerators
Exclusive Training Modules
AI-based Knowledge Base
KPI-based Dashboard
Custom Alerts
Custom Roles
Custom Fields
Scheduled Reports
