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Helpdesk Collaboration

Run a well-oiled team to speed up resolution time with intuitive helpdesk features

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Our Clients

Harness An Integrated Helpdesk With Impeccable Teamwork

Infraon Helpdesk empowers you with collaborative tools to create a cross-functional culture of teamwork, efficiency, and productivity. Dawn a new era of full ticket visibility and improve key support metrics like CSAT, FCR, CES, etc.

Employee productivity index

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Feature Highlights

Collaborative Support Management

Allow agents to frictionlessly work with other teams & SMEs to overcome complicated support challenges. Share problem-solving responsibilities & track ticket management performance.

Unified Support & Inventory Module

Ensure seamless collaboration between helpdesk teams & field technicians with an integrated platform. Improve knowledge transfer & deliver transformational customer experiences.

Quick Onboarding

Accelerate the pace of onboarding new support team members with quick access to a centralized knowledge base. & Equip them with collaborative tools – right from day one.

Related Ticket Resolution

Identify customer support tickets that involve similar issues & share progress/outcomes with all agents. Help multiple teams contribute to proactively managing future tickets.

Other Features

  • KPI Dashboard

  • Bulk Excel Import/ Export

  • Custom Reports

  • Custom Roles

  • Report Export

  • Custom Alerts

  • Scheduled Reports

  • Customizable Fields

Dashboards and reports for IT, Hardware, and Software Assets

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