Run a well-oiled team to speed up resolution time with intuitive helpdesk features
Infraon Helpdesk empowers you with collaborative tools to create a cross-functional culture of teamwork, efficiency, and productivity. Dawn a new era of full ticket visibility and improve key support metrics like CSAT, FCR, CES, etc.
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Collaborative Support Management
Allow agents to frictionlessly work with other teams & SMEs to overcome complicated support challenges. Share problem-solving responsibilities & track ticket management performance.
Unified Support & Inventory Module
Ensure seamless collaboration between helpdesk teams & field technicians with an integrated platform. Improve knowledge transfer & deliver transformational customer experiences.
Quick Onboarding
Accelerate the pace of onboarding new support team members with quick access to a centralized knowledge base. & Equip them with collaborative tools – right from day one.
Related Ticket Resolution
Identify customer support tickets that involve similar issues & share progress/outcomes with all agents. Help multiple teams contribute to proactively managing future tickets.
KPI Dashboard
Bulk Excel Import/ Export
Custom Reports
Custom Roles
Report Export
Custom Alerts
Scheduled Reports
Customizable Fields
