The perfect solution to streamline customer support tickets efficiently
Ticket management software is used by businesses to track and manage customer service requests and inquiries. Customer service teams use it to process incoming tickets, assign them to the appropriate team members, and provide efficient customer service. The software includes ticket tracking, categorization, assignment and routing, and automated notifications. The software also helps agents to prioritize tickets, track and analyze ticket data, and report on customer service performance.
Ticket management software can automate most of the manual processes associated with managing tickets, such as assigning tickets, tracking progress, and creating reports.
By automating mundane tasks, ticket management software can help teams become more efficient and improve their overall performance. Automation also ensures fewer errors.
Ticket management software helps teams to organize and track their tickets, making it easier to prioritize, assign, and manage customer requests.
With automated ticketing processes, teams spend less time managing and more time focusing on building customer relationships, leading to increased productivity.
Efficient ticket management allows teams to respond quickly and efficiently to customer inquiries and requests, resulting in improved customer service.
Ticket management software provides an easy way for teams to communicate and collaborate on tickets, resulting in better coordination and quicker responses.
Automated ticketing management is a system designed to streamline the process of creating, managing, and resolving customer support tickets. The system allows customers to submit tickets through a customer service portal, which can be accessed by the support team to investigate and resolve the issue. Automated ticketing management solutions often include features such as ticket tagging, automatic ticket routing, ticket status tracking, and customer notifications. This helps to ensure that customer issues are addressed quickly and efficiently.
Create and manage tickets
Ticket management software allows you to quickly and easily manage tickets from creation to resolution./p>
Automate ticket routing
Automatically assign tickets to the right customer support agent or team based on the ticket's content.
Escalation management
Automatically escalate tickets to higher levels of support when necessary.
Customizable ticket forms
Create custom ticket forms to collect the necessary information for each ticket.
Multi-channel support
Allow customers to submit tickets via email, phone, web, or social media.
Knowledge base
Provide a searchable database of accessible solutions to common issues.
Mobile access
Track customer satisfaction ratings to ensure that tickets are addressed in a timely manner.
Reporting and analytics
Allow agents to access and manage tickets on the go with mobile access, reducing response time.
SLA Management
Generate reports and analytics to track ticket volume, response times, resolution times, and more.
Customer satisfaction tracking
Set service level agreements and ensure that tickets are responded to in the allotted time frame.
Infraon Ticketing Software is a cloud-based help desk ticketing system designed to help businesses organize and manage customer support inquiries. It enables users to create, assign, and track tickets and communicate with customers and other stakeholders.
The software offers features such as customizable ticket forms, automatic ticket routing, and reporting tools. Additionally, users can integrate Infraon Ticketing Software with other applications such as CRM, email, and social media platforms. The software also provides a self-service portal to enable customers to submit tickets, access support resources, and keep track of their requests.
KPI Dashboard
Bulk Excel Import/ Export
Custom Reports
Custom Roles
Report Export
Custom Alerts
Scheduled Reports
Customizable Fields