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IT Help Desk Software

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What is IT Help Desk Software?

IT Help Desk Software is software designed to assist users in providing technical support to customers. It typically includes features such as ticketing, a knowledge base, asset management, and self-service portals. It is used to automate support processes and improve customer service.

hardware asset management

Benefits of Ticket Management Software

Automated ticketing and tracking

IT Help Desk Software automates and streamlines the ticketing and tracking process, making it easier and more efficient for IT professionals to keep track of and prioritize support requests.

Increased customer satisfaction

Help Desk solution helps improve customer satisfaction by allowing customers to submit support requests via multiple channels and providing automated responses to their inquiries.

Improved response times

The help desk software helps reduce response times by routing support requests to the right person or department and providing automated customer responses.

Increased visibility

The Help Desk provides greater visibility into the performance of the IT team by providing detailed reports on the status of support requests and response times.

Streamlined processes

Streamline your customer support processes by automating the creation of tickets with an easy-to-use interface for IT professionals to manage and prioritize tasks.

Improved collaboration

Improve collaboration by allowing IT professionals to share information and past history, and work together on the same support ticket.

Features of Ticket Management software

Ticket Management

Help Desk allows for efficient tracking of tickets and support agents, including the resolution of customer inquiries, and requests./p>


Help Desk automates manual tasks and streamlines the IT help desk process, saving time and resources.

Knowledge Base

Provides a searchable database of information related to customer inquiries and solutions, helping the support team and customers.

Self-Service Portal

Offers customers the ability to quickly and easily submit inquiries and requests via a web-based interface. It helps customers find L1 support instantly.

Reporting and Analytics

Generates reports for analytics on ticket volumes, customer satisfaction scores, and other key performance metrics.

Remote Access and Control

Help Desk allows remote access to customer devices for troubleshooting and support in all time zones.


The Help Desk software enables customization to meet specific customer requirements, making it a go-to solution across businesses.

Third-Party Integrations

The software offers integration capabilities to seamlessly integrate with other applications, such as CRMs and billing systems.

How Infraon Help Desk can improve customer service?

Infraon Help Desk is an AI-powered customer service platform that provides customers with automated help and support. It uses natural NLP technology to understand customer queries and provide personalized solutions.

It also provides automated solutions to frequently asked questions (FAQs) and helps customers find answers quickly and easily. The platform can provide automated customer service, 24/7 customer support, and live chat support. Using the Infraon Help Desk, customer service can be improved by providing timely and accurate solutions, decreasing customer wait times, and increasing customer satisfaction. Additionally, Infraon Help Desk helps reduce operational costs by automating customer service operations and providing comprehensive customer insights.

hardware asset management

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