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External Integration

Rapidly connect to all popular apps

Leverage easy-to-integrate features

Increase operational efficiency

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Our Clients

Let Your Helpdesk Do More For Customers Than Ever Before

external app integration transforms the way you offer customer service, driving quick performance improvements. Use a streamlined approach that reduces time, effort, and expenses associated with managing customer interactions.

Infraon Helpdesk lets your teams focus on delivering exceptional service rather than being bogged down by complex integration processes.

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Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Key Feature

Salesforce

Streamline support & sales by unlocking the potential of CRM data.

Microsoft Teams

Enable better teamwork to achieve quicker ticket resolutions.

Slack

Promote cross-team collaboration & meet customer support goals.

WhatsApp

Resolve customer issues wherever they are likely to interact the most.

LiveChat

Synchronize how you manage email & chat support on one platform.

Mailchimp

Run & manage proactive email campaigns based on support interactions.

Other Features

  • Gen AI Accelerators

  • Exclusive Training Modules

  • AI-based Knowledge Base

  • KPI-based Dashboard

  • Custom Alerts

  • Custom Roles

  • Custom Fields

  • Scheduled Reports

Dashboards and reports for IT, Hardware, and Software Assets
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