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External Integration

Swiftly connect to popular apps with easy-to-integrate helpdesk features

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Our Clients

Let Your Helpdesk Do More For Customers Than Ever Before

Infraon Helpdesk enables the smooth integration of external apps to simplify and enhance how you can provide customer service. Immediately start reducing time, effort, and costs with rapid external integration capabilities.

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Key Feature


Streamline support & sales by unlocking the potential of CRM data.

Microsoft Teams

Enable better teamwork to achieve quicker ticket resolutions.


Promote cross-team collaboration & meet customer support goals.


Resolve customer issues wherever they are likely to interact the most.


Synchronize how you manage email & chat support on one platform.


Run & manage proactive email campaigns based on support interactions.

Other Features

  • KPI Dashboard

  • Bulk Excel Import/Export

  • Custom Reports

  • Custom Roles

  • Report Export

  • Custom Alerts

  • Scheduled Reports

  • Customizable Fields

Dashboards and reports for IT, Hardware, and Software Assets

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