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Intercom
Zendesk
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Zoho Desk

Helpdesk Software
for Customer Support
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Best-in-class AI Customer Support, 3 users free forever
and pay from 4th user onwards.

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AI-Power

%

Reduction in Support Tickets

UX-Power

%

Faster customer support efficiency 

4.7

“Works like a charm to manage assets and tickets”

It has been an absolute game-changer for my organization in terms of organizing, tracking, and managing our assets effectively. One of the standout features is the ability to track the entire life cycle of our assets. We particularly appreciate the robust reporting capabilities that provide detailed insights into our tickets and assets. 

Stan Adgar

CEO @Infraon

“Works like a charm to manage assets and tickets”

It has been an absolute game-changer for my organization in terms of organizing, tracking, and managing our assets effectively. One of the standout features is the ability to track the entire life cycle of our assets. We particularly appreciate the robust reporting capabilities that provide detailed insights into our tickets and assets. 

Stan Adgar

CEO @Infraon

“Works like a charm to manage assets and tickets”

It has been an absolute game-changer for my organization in terms of organizing, tracking, and managing our assets effectively. One of the standout features is the ability to track the entire life cycle of our assets. We particularly appreciate the robust reporting capabilities that provide detailed insights into our tickets and assets. 

Stan Adgar

CEO @Infraon

How Infraon Helpdesk can help you?

Gen AI-based ticket management 

Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc. 

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Gen AI-based workflow automation

Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES.

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Analytics-led support personalization

Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued. 

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Effortless third-party app integration 

Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. 

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Provide Effortless and Rapid Multi-Channel
Customer Satisfaction

Automate cross-team collaboration  

Infraon Helpdesk: Feature-rich, low-code platform for seamless, budget-friendly support.

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Keep satisfying customers anyplace, anytime 

Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.

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Get helpdesk support when you need it 

Infraon Helpdesk: Mobile-ready for seamless support, including Email to Ticket, WhatsApp, and AI Chatbots.

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Don’t  treat customer support like
it‘s a rocket science​

Deploy a Gen AI-powered, low-code customer resolution platform that allows agents to
focus on earning and spreading customer love without breaking a sweat.

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No credit card required

Book a demo

Why Infraon HelpDesk?

Resolve 50% of you support questions instantly

AI-first Approach 

Address 50% of your issues using automation  

One solution for AI + Ticketing

  • Speed up support response time
  • Save time by automating repetitive work
  • Customize and rebrand to suit your business
  • Replace traditional email-based support
  • Improve customer satisfaction
  • Make informed decisions using built-in analytics
  • Manage all your customers in one place
  • Seamlessly integrate all your favorite tools
  • Increase support agent productivity
  • Avoid the hassle of installation and maintenance
  • Guaranteed safety, security, and compliance
  • Enjoy a modern and intuitive UI

Choose your ideal pricing plan

Begin Your Trial Now, Cancel or Switch Plans anytime

Monthly
Yearly

Free upto 3 users.

Free Plan

For startups

$0

per month

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All the features in the free plan

  • Email Ticketing

  • Knowledge Base

  • Ticket Auto assignement

  • Ticket Custom Fields

  • Custom Views

  • Custom Status

  • Custom Email Template

  • Custom Roles and access

  • Ticket Approvals

  • Task Management

  • Ticket linking for parent/child relation

  • Email and SMS notifications

  • Self-service Portal

  • Standard Dashboards

  • Standard reports and analytics

Standard Most popular

For small to medium organizations

$19

Per agent/month/billed annually

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All from Free plan and ...

  • Chat and Collaborate within the Team

  • Thread Creation and conversation

  • Task Management

  • Unlimited custom Dashboards

  • Out-of-the-box reporting and analytics

  • Email support

  • SLA Management

  • SLA Notification

  • AI-powered automatic ticket classification

  • Mobile App support for Customer

  • Mobile App Support for Agents

  • Custom sub Domain

  • Customer Branding and Style

  • Knowledge Base user control

  • REST API Support

  • Slack Integration

  • Onboarding Assistance (3 sessions)

  • Collaboration & Productivity: (Beta)

  • Collaborative Workspace for Agents

  • Group Chat for Agents within channels

  • Channel Creation for specific discussion

  • Create a Ticket from the channel

  • Import Ticket into a Channel for collaboration

  • Create a thread for collaboration for specific Ticket

  • Create threads on Tasks for faster engagement

  • File sharing in channels

  • 500 GB Storage

Enterprise

For enterprises looking to streamline helpdesk operations while keeping the CX on the high end of the bar

Please contact us for customized prices.

Start trial

All from Standard plan and ...

  • Shift management

  • Collaboration & Productivity: (Beta)

  • AI-enabled ticket categorization and allocation

  • AI-assisted email response

  • AI-assisted Knowledgebase creation

  • 1000 GB Storage

  • Custom Integratation

  • Global Private Cloud Option

  • Custom Security

  • Custom Integrations

  • Custom Terms Of Services

  • Customize the system for your need"

Amazing features to turn agents into helpdesk superheroes

Gen AI accelerators for blazing-fast deployment

Exclusive training modules to increase tool adoption

Rapid service coverage scalability to manage unexpected spikes

Supervisor capabilities for agent performance monitoring

Gen AI-based knowledge base with an intelligent review system

Automated field support with live updates

Access to propriety Gen AI-based ITSM, NMS, and Asset Management tools

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FAQs

Customer support tools are the nervous system of a customer experience. These tools act as a link between your business and your customers. Customers communicate with the companies using the channels of their choice, which now represents a host of technologies to connect to your tech stack. But it is very crucial to understand which tool is perfect for business, and it’s not an easy task. So if you’re confused regarding the best customer support tool for your business? Worry not; we got you covered!

With Infraon Helpdesk, you’ll:

Get better insights and analytics for better decision-making.

Match the right agent with the correct ticket.

Get to track and observe agent performance.

Customer support software is not expensive, but it may produce excellent results and save money. You can try out the tools for free before deciding whether or not to purchase them. If the tool would benefit your organization. Before choosing customer support software, keep both of these issues in mind.

Customer support software is a multiple channel instrument like messaging, emails, chats, and self-service channels. It helps you communicate effectively with your customers and coworkers, organize and manage the tickets, solve customer requests and queries efficiently, and deliver a better customer experience. Some packages eye on managing leads and maximizing sales, while others come with help desk facilities that help your business by finding bugs and problems in the system to ensure that customer issues are solved and completely satisfied.

Here are some of the advantages of using customer service software:

Providing more value to the customer.

Ease of communication and contact with the customer and the coworker.

Help and support 24 hours a day.

Enhancement in efficiency.

Reduction in operational costs.

Ensuring that all the service goals are met.

Identifying user problems or dissatisfactions.

Upsell existing clients.

Improve customer experience.

Growing leads effectively.

There are five main types of customer service software available in the market. You can implement more than one of these software for your business, depending on the size and complexity of your business.

Messaging and chatbox tools: If you’re thinking of making your support accessible but do not want a full-fledged help desk, messaging and chatbox tools are the right fit for you.

Customer relationship management: CRM gathers information about prospective customers into a database to help companies find strong leads, personalize communication and carry out marketing efforts.

Shared inbox software: Shared inbox is a unified space where team members can access duplicate emails. It allows collecting multiple accounts, helping the team work together, and responding to queries, complaints, and questions.

Knowledge bases: For a customer, certain products might be tricky to understand and use; This is where a knowledge base can help. Knowledge bases allow the staff and employees to post tricks, tips, and other information in a searchable and easy-to-understand format for the customers.

Service/Help desk software: If a customer has some grievance or issue, they can raise a ticket to get help using the Service/Helpdesk software.