A System that uses adaptable practices, SLAs, streamlined workflows that bring customers and ops together.
Features that makes Infraon Desk
Infraon Desk is certified in ITIL v3 for 13 processes by Pink Elephant
and We support ITIL 4 Service Management Practices
Unify Customer And Ops
With adaptable practices, SLAs, streamlined workflows that bring customers and ops together.
Connect And Extend
Offers comprehensive API's which allows you to extend out of box functionality to meet specific business needs
Powerfully Automate Processes
Eliminate repetitive tasks through automation & Infraon Bot for interactive AI driven human-Bot conversations using NLP
Incident Management
Manage Incident Lifecycle for multi-department issue tracking & resolution
Problem Management
Analyze underlying Root Cause of Multiple Incidents and provide permanent fixes to recurring ones
CMDB & Asset Management
Centralized Repository Of All Assets For In-Depth Tracking Of Status, Warranty And Other Important Information
SLA Management
Ensure On-Time Incident Resolution With Comprehensive SLA Templates
Task Management
Ensure On-Time Incident Resolution With Comprehensive SLA Templates
Change Management
Ensure On-Time Incident Resolution With Comprehensive SLA Templates
Knowledge Base Management
Access, Publish And Download Data From Anywhere Anytime To Maintain Regular Business-Critical Operations
Franchise Management
Unified Helpdesk Platform Across Organizations And Their Franchisees And 3rd Party Vendors
Project Management
Plan, Build, Maintain & Manage Your Project By Capturing Details Of Sprints, Tasks, User Stories, Bugs, Insights, Etc
Release & Deployment Management
Access, publish and download data from anywhere anytime to maintain regular business-critical operations
Service Catalogue Management
Access, publish and download data from anywhere anytime to maintain regular business-critical operations
Configuration Management
Access, publish and download data from anywhere anytime to maintain regular business-critical operations
Track and manage your services & workflows with our quick-help and easy-to-use Service Management feature tools, totally aligned with ITILv3 guidelines.
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
Easy Integration
Automated Workflow & Task Assignment Across All Datacenter Tools
Centralized Tool To Track & Manage All Service Processes Of All Tools Through A Single Dashboard
Single Platform With Unified Ticket-Collection Center
Real-Time Alerting & Notification On Incident Generation
Gain Realtime Insights into your IT service:
Configurable dashboards with multi-level drill down support
Real-time Alerts based on escalation matrix
Role-based Access to relevant individualistic data
Array of Data Analytics for Incidents of all types
Access our collateral library to learn more about our products
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Infraon’s product suite is SOC2 certified – meeting world-class standards for data security, availability, processing integrity, confidentiality, and privacy.
24X7X365 threat monitoring to identify all issues
Anomaly alerts to eliminate likelihood of threats
Actionable analytics to improve security governance
Infraon Helps SEBI
To Implement An SLA Driven ITIL Enabled Service Management System
View Case Study
