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PSA and RMM
Integrated platform for
MSPs to exceed
Client Expectations

An Affordable Gen-AI Powered ITSM and ITOM Solution for MSPs: Deliver Exceptional Services and Boost Your Bottom Line.

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All-in-one suite for enterprises

10k+

Technicians

1M+

IT Assets Managed

500K+

Devices Monitored

150+

Vendors Supported

PSA flow chart

Streamlining Modernization and Management Challenges for MSPs

MSPs tend to face headaches like downtimes and delays during modernizing and managing client infrastructure. Also, ensuring seamless deployment, driving user adoption, and generating ROI can be hard if multiple ITOps tools are used.

Infraon Infinity offers integrated modules to scale modernization efforts based on unique needs and manage networks, devices, etc., without breaking a sweat.

Employees discussing on ITOPs modernization

Professional Service Automation (PSA)

Use Infraon MSP’s all-in-one Professional Service Automation (PSA) capabilities and seamlessly integrate key features to improve IT service quality, manage projects, and more without any oversights. Better allocate resources and automate routine tasks, reducing errors and saving time, enabling higher client satisfaction and more profitability. 

Efficient Resource Allocation

Optimized resource allocation, ensuring the right person with the right skill is assigned to the right task at the right time 

Data-Driven Decision-Making

Detailed availability and performance insights to make informed decisions and identify improvement areas 

Preemptive Solutions

Proactive issue resolution to address issues before they cause damage and create a stronger IT ecosystem for clients 

Effortless Scalability

Scalability to accommodate increasing workload and manage a larger client base without skyrocketing admin overheads

Incubate an automation-led,
client-first mindset

Gen-AI powered ITSM

Unlock automation power to stay on top of client-critical ITSM tasks like service delivery, incident management, request management, change management problem management, release management etc. Track, prioritize, and manage client issues while increasing resolution efficiency and speed with full service transparency – all through a single dashboard.

SaaS UI and workflow
AI ML inspired business insights on

Automated Project Management

Intelligently plan, execute, and monitor client projects, ensuring that each one stays on track and within budget. Immediately start using powerful project management features like task assignment, progress tracking, resource management, etc., with automated and collaborative workflows. 

Contract Management

Simplify and speed up how you manage client contracts without facing compliance issues or legal risks. Easily track contract terms, deliverables, and renewal dates with automated, streamlined workflows, ultimately strengthening client relationships and minimizing any revenue leakage. 

Infraon Infinity dashboard
AI ML inspired business insights on

Billing Management

Make the whole invoicing process more accurate, simpler, and faster by automating billing cycles. Monitor billable hours and generate invoices to improve financial operations, reduce errors, and focus on delivering great client services and less on repetitive admin tasks. 

Platform for cooperative
workspaces enriched by
Generative AI.

AI-Copilot Demo

Remote Monitoring & Management (RMM) 

Get out of the ‘break-fix model’ mindset and effortlessly manage client infrastructure, no matter the size, with Infraon MSP’s proactive RMM capabilities. Ensure network reliability across diverse business needs with automated deployment, high user adoption, and maximized asset ROI in this new era of remote work. 

Efficiency through Automation

Reduced manual intervention to save time and resource costs - focusing more on higher-value tasks 

Streamlined IT Operations

Centralized monitoring and management to oversee multiple client environments from a single dashboard 

Seamless Remote Management

Remote access and management of client systems to perform updates, troubleshoot issues, etc., without physical presence 

Elevated Client Satisfaction

Better service with fewer disruptions, leading to increased client satisfaction and long-term relationships  

Achieve remote peace of mind
while managing client infra

Remote Monitoring 

Monitor network performance to locate bottlenecks, adhere to SLA deadlines, and provide high-quality IT services. Decrease MTTR for client networks and accelerate problem-solving and decision-making so that service delivery interruptions can be significantly reduced. 

SaaS UI and workflow
AI ML inspired business insights on

Asset Management 

Get complete visibility into all assets of clients and easily manage their end-to-end lifecycles, from requisition to disposal or retirement, with fully integrated capabilities. Automate asset discovery so that all IT hardware and software (including unmanaged devices) are accounted for without overspending. 

Remote Desktop 

Leverage a unified, intuitive dashboard to remotely manage devices like laptops, servers, etc., on clients’ networks. Equip your teams with prebuilt accelerators and templates to identify and troubleshoot any IT-related issues – anywhere, anytime. 

Infraon Infinity dashboard
AI ML inspired business insights on

Reporting and Analytics

Effortlessly track and analyze key performance indicators, resource utilization, IT events, and service delivery metrics with Infraon MSP's robust Reporting and Analytics.

Gain actionable insights to make data-driven decisions, enhance operational efficiency, and showcase the value of your MSP services through concise reports within a streamlined and user-friendly interface.

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

All our products are certified SOC-2

Infraon’s product suite is SOC2 certified – meeting world-class standards for data security, availability, processing integrity, confidentiality, and privacy.

24X7X365 threat monitoring to identify all issues

Anomaly alerts to eliminate likelihood of threats

Actionable analytics to improve security governance

CASE STUDY

Equip your IT Team to unlock the true
power of AI - enabled MSP Software

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