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Integrated ITIL Incident & Fault Management

Improve IT availability & health with incident & fault management features

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Our Clients

Seamlessly Handle IT Incidents With Accelerated Resolution Capabilities

Infraon ITIM is a real-time command center to manage incidents & faults by detecting availability & performance issues. Level up the health of your complete IT infrastructure by converting faults to relevant incidents.

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Feature Highlights

Unified Incident Command Center

Manage all IT-related incidents from a single location with granular reports to extract & share fault analysis. Prevent future issues from turning into major incidents.

Real-Time Fault Management

Increase IT infrastructure reliability with an inbuilt fault detection engine. Avoid downtimes & disruptions with intelligent correlation capabilities.

Automated Diagnostics Of Incidents

Incorporate diagnostics tools with smart bots to locate the exact source of faults. Dig deep to receive granular data insights about past issues for convenient future resolutions.

Customizable Alerts & Notifications

Ensure the right person receives the right alert at the right time to take immediate actions. Dispatch notifications of unexpected downtimes to mitigate business risks.

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Other Features

  • IT Inventory Management

  • Event Management

  • SLA Management

  • Custom Dashboards & Reports


Fault management involves a five-step process: Fault detection, fault location, restoration of service, identification of root cause of the problem, and problem resolution.
A robust fault management framework is automated and it can detect and rectify the fault with minimum human intervention and helps to keep the network up and running. If any hardware component breaks down, then the fault management system raises an alarm so that the faulty component can be replaced soon.

Fault management is a component of network management focused on detecting, isolating, and resolving problems. Faults occur any time a configuration item (CI) does not function properly or whenever an event interferes or inhibits proper operation or service delivery. There are primarily two types of network fault management: active and passive.
Active fault management uses various tools, such as ping or TCP/UDP (Transmission Control Protocol/ User Datagram Protocol) port checks, to continually query devices to determine their status. On the contrary, passive fault management systems, monitor their network environments for events that indicate a fault or failure has occurred. This information may come from error logs or SNMP traps, and similar sources.

Fault management is extremely vital because if the components in this system do not function properly, then it will cause a lot of loss in terms of time and money to the organization. If properly implemented, a robust network fault management system can keep connectivity, applications and services running at an optimal level, provide fault tolerance and minimize downtime. This will ensure that the employees can work at their full potential and provide optimum service to the customers of the business.

Fault management is important in both finding and fixing network problems, and is an invaluable resource for network teams. Therefore, the prime goal of fault management is to maintain network connectivity at all times by managing faults in a network, applications and services that rely on that network remain up and running. It is important for any business because any downtime is revenue loss and productivity loss for the organization.