The problem with most helpdesk solutions is that agents end up spending a lot of time and effort with repetitive tasks. This causes low collaboration with internal teams – leading to broken customer support journeys.
Infraon Infinity provides a centralized helpdesk ticket platform to enable agents to respond to customers faster and smarter. Using automated workflows, you can ensure ticket prioritization - so that the right agent engages the right customer.
Highly collaborative support
Synchronize multiple teams & empower them with ticket visibility to meet support metrics like CSAT, FCR, CES, etc. Respond to tickets from a unified location & enhance customer delight.
Powerful Field service
Get field service capabilities & automatically set up appointments. Equip best-fit technicians to resolve queries - with live updates to ensure quick resolution.
SLA management
Evaluate agent performance by intelligently managing all SLA metrics from a unified location. Accelerate the time-to-resolution time by optimizing workloads.
Insights-driven reporting
Unlock robust data-rich reporting & analytics to get actionable business intelligence. Increase support continuity through intuitive & informed decision-making.
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Use an automated ticketing system
Track agent performance with advanced supervisor capabilities
Customize workflows & rules to accelerate agent productivity
Get an auto-suggestion feature to smartly manage support tickets
Deliver self-service enablement to boost support resilience
