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Ace Helpdesk Tickets with the power of Infinity

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Our Clients

The problem with most helpdesk solutions is that agents end up spending a lot of time and effort with repetitive tasks. This causes low collaboration with internal teams – leading to broken customer support journeys.

Infraon Infinity provides a centralized helpdesk ticket platform to enable agents to respond to customers faster and smarter. Using automated workflows, you can ensure ticket prioritization - so that the right agent engages the right customer.

Ticket card

Manage All Your Support Tickets Remotely With An Integrated Helpdesk

Highly collaborative support

Synchronize multiple teams & empower them with ticket visibility to meet support metrics like CSAT, FCR, CES, etc. Respond to tickets from a unified location & enhance customer delight.

Powerful Field service

Get field service capabilities & automatically set up appointments. Equip best-fit technicians to resolve queries - with live updates to ensure quick resolution.

SLA management

Evaluate agent performance by intelligently managing all SLA metrics from a unified location. Accelerate the time-to-resolution time by optimizing workloads.

Insights-driven reporting

Unlock robust data-rich reporting & analytics to get actionable business intelligence. Increase support continuity through intuitive & informed decision-making.

Our Product Suite is GDPR-Compliant

We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.

Other Features

  • Use an automated ticketing system

  • Track agent performance with advanced supervisor capabilities

  • Customize workflows & rules to accelerate agent productivity

  • Get an auto-suggestion feature to smartly manage support tickets

  • Deliver self-service enablement to boost support resilience

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