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The problem with most helpdesk solutions is that agents end up spending a lot of time and effort with repetitive tasks. This causes low collaboration with internal teams – leading to broken customer support journeys.
Infraon Infinity provides a centralized helpdesk ticket platform to enable agents to respond to customers faster and smarter. Using automated workflows, you can ensure ticket prioritization - so that the right agent engages the right customer.
Highly collaborative support
Synchronize multiple teams & empower them with ticket visibility to meet support metrics like CSAT, FCR, CES, etc. Respond to tickets from a unified location & enhance customer delight.
Powerful Field service
Get field service capabilities & automatically set up appointments. Equip best-fit technicians to resolve queries - with live updates to ensure quick resolution.
SLA management
Evaluate agent performance by intelligently managing all SLA metrics from a unified location. Accelerate the time-to-resolution time by optimizing workloads.
Insights-driven reporting
Unlock robust data-rich reporting & analytics to get actionable business intelligence. Increase support continuity through intuitive & informed decision-making.
Use an automated ticketing system
Track agent performance with advanced supervisor capabilities
Customize workflows & rules to accelerate agent productivity
Get an auto-suggestion feature to smartly manage support tickets
Deliver self-service enablement to boost support resilience
