Building the right knowledge-based management strategy can be a defining moment for your IT administrators & users. It can play a vital role in helping meet KPIs by offering the right resources to resolve issues!
Infraon Infinity is integrated with a portal-based knowledge management system to sort, catalogue, store & share crucial information. Your users can easily post & track answers to all frequently asked questions.
Smart ticket management
Deal with repeat issues with in-depth knowledge base resources like articles, videos, etc. Update the knowledge repository with resources articles to improve future resolutions.
Advanced search capabilities
Enable agents & admins to zero in on the right resource in a large knowledge base repository with smart search capabilities. Help users save time & effort by directing them to the right resource.
We are compliant with the European General Data Protection Regulation (GDPR) – and
our SaaS-based product suite is fully committed to protecting the data of our customers
as per the recent standards.
Use an automated ticketing system
Track agent performance with advanced supervisor capabilities
Customize workflows & rules to accelerate agent productivity
Get an auto-suggestion feature to smartly manage support tickets
Deliver self-service enablement to boost support resilience
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