Building the right knowledge-based management strategy can be a defining moment for your IT administrators & users. It can play a vital role in helping meet KPIs by offering the right resources to resolve issues!
Infraon Infinity is integrated with a portal-based knowledge management system to sort, catalog, store & share crucial information. Your users can easily post & track answers to all frequently asked questions.
Smart ticket management
Deal with repeat issues with in-depth knowledge base resources like articles, videos, etc. Update the knowledge repository with resources articles to improve future resolutions.
Advanced search capabilities
Enable agents & admins to zero in on the right resource in a large knowledge base repository with smart search capabilities. Help users save time & effort by directing them to the right resource.
Use an automated ticketing system
Track agent performance with advanced supervisor capabilities
Customize workflows & rules to accelerate agent productivity
Get an auto-suggestion feature to smartly manage support tickets
Deliver self-service enablement to boost support resilience