{"id":738,"date":"2022-07-11T07:17:24","date_gmt":"2022-07-11T07:17:24","guid":{"rendered":"https:\/\/infraon.io\/blog\/?p=738"},"modified":"2025-07-14T12:37:51","modified_gmt":"2025-07-14T12:37:51","slug":"infraon-origin-story","status":"publish","type":"post","link":"https:\/\/infraon.io\/blog\/infraon-origin-story\/","title":{"rendered":"How I went from a UX designer to starting two companies that solve the biggest ITOps challenges"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>In 2005, I started my career as a UX designer<\/li>\n\n\n\n<li>By 2016, I co-founded an IMS company\u2013 experiencing 3x growth by year two and serving clients worldwide<\/li>\n\n\n\n<li>In 2020, I co-founded and launched a SaaS company \u2013 delivering ITOps modernization solutions&nbsp;<\/li>\n\n\n\n<li>In 2022, our flagship integrated digital transformation platform \u2013 Infraon Infinity \u2013 enters the market&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt it was a part of the process. But soon, I grew more interested in how products can help achieve business differentiation. So, I took a leap of faith at one point \u2013 leaving a cushy job at a leading telecom brand to be an entrepreneur.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png.webp\" alt=\"\" class=\"wp-image-11778\" title=\"\" srcset=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png.webp 1920w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png-300x169.webp 300w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png-1024x576.webp 1024w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png-768x432.webp 768w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png-1536x864.webp 1536w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png-1100x620.webp 1100w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-quote.png-45x25.webp 45w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<p>But little did I know that I was on the cusp of helping solve some of the biggest ITOps challenges!&nbsp;&nbsp;<\/p>\n\n\n\n<p>How? Well, it\u2019s simple. The pandemic happened.<\/p>\n\n\n\n<p>Now, you may wonder &#8211;&nbsp;Oh no, is this going to be another \u201cCOVID-19 made me do it\u201d founder story?<\/p>\n\n\n\n<p>Well, not really. Like someone once said, you may meet your destiny on the path you took to avoid it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Destiny_called\"><\/span><strong>Destiny called<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In 2017, I co-founded EverestIMS with Satish Kumar and a few other friends &#8211; a state-of-the-art IMS provider. Since we had known one another for 15 years and were aware of what each brought to the table, we could brave the early part of this journey. While we had our share of head-butting sessions (What are friends for, right?), the synergy felt just right.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"750\" data-src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-Team-1-1.png.webp\" alt=\"\" class=\"wp-image-11782 lazyload\" title=\"\" data-srcset=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-Team-1-1.png.webp 1000w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-Team-1-1.png-300x225.webp 300w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-Team-1-1.png-768x576.webp 768w, https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-Team-1-1.png-45x34.webp 45w\" data-sizes=\"(max-width: 1000px) 100vw, 1000px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/750;\" \/><\/figure>\n\n\n\n<p>And so we began \u2013 with one of our earliest wins being a project from a large telecom brand to monitor and manage their customer links with a customized portal. They also wanted an order management system from Oracle and a ticketing system from IBM. Interestingly, these two integrations comprised less than 10% of our total technical effort in this project. The number seemed surprising, considering how much effort and time they took.<\/p>\n\n\n\n<p>So, even though we completed our part in 4.5 months (6 months for the system to go live and oversee 25,000 devices), these two integrations took more than 12 months (despite readymade APIs). And that\u2019s when I first realized that despite the buzz around AI, analytics, and <a href=\"http:\/\/One of the first client problems that Arun Prasath faced in his entrepreneurial journey had him questioning the impact of digital transformation. But it led him to create a breakthrough ITOps platform. Discover his journey from a UX designer to the co-founder of a fast-growing bootstrapped brand.\" target=\"_blank\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">digital transformation<\/span><\/a> \u2013 the reality was that ITIM, ITSM &amp; other ITOps automation systems didn\u2019t coexist peacefully enough to derive true value.<\/p>\n\n\n\n<p>Over the next two years, it kept bugging us integration was given such a low priority. But we just couldn\u2019t find time to lay the foundation of an actual product to solve this humungous industry-agnostic problem.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1080\" height=\"1080\" data-src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2023\/07\/Presales-Consultant-Infraon-3-1.png\" alt=\"\" class=\"wp-image-7143 lazyload\" title=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1080px; --smush-placeholder-aspect-ratio: 1080\/1080;\"><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Industry_called_too\"><\/span><strong>Industry called too<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>And that\u2019s when the pandemic started.<\/p>\n\n\n\n<p>Our channel\/partner-driven sales model ran into obstacles while expanding to international regions, impacting our projections. At the same time, there were too many SaaS and on-premise products in the market to fulfill ITOps requirements. Many were simply buying too many products (almost in the range of 15-50 products!) \u2013 causing a domino effort.&nbsp;The funny part is there are software to manage those SaaS licenses too!<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/09\/Numbers-tell-the-SaaS-story-Infraon.png\" alt=\"Numbers tell the SaaS story - Infraon\" class=\"wp-image-1480 lazyload\" title=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\"><\/figure>\n\n\n\n<p>That\u2019s when we knew.<\/p>\n\n\n\n<p>Our business goal was in line with our product idea. And it would solve the biggest hurdle that enterprises face on the path to digital transformation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Infraon_Infinity_%E2%80%93_a_new_chapter\"><\/span><strong>Infraon Infinity \u2013 a new chapter<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>This led to creating the <a href=\"https:\/\/infraon.io\/infraon-infinity\/features\/wa.html\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Infraon Infinity<\/span><\/a> platform suite \u2013 a one-stop-shop gateway for enterprises to modernize their ITOps with blazing-fast integration cycles. We also ensured that our client\u2019s data source hailed from a single platform system \u2013 with increased data visibility, faster troubleshooting, etc. It also paved the way for deploying advanced AIOPS systems to sync customer success teams and IT teams.<\/p>\n\n\n\n<p>Of course, in the preliminary stages, we faced many questions like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Firstly, do we have sufficient bandwidth?<\/li>\n\n\n\n<li>Will the current technology support such a massive system?&nbsp;<\/li>\n\n\n\n<li>How do we position the platform as a product since no such product category exists in the market?<\/li>\n\n\n\n<li>Do we have the right-sized budget to build this product?<\/li>\n\n\n\n<li>How do we manage the current products?&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1920\" height=\"1080\" data-src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/09\/fully-integrated-platform-Infraon.png\" alt=\"fully integrated platform - Infraon\" class=\"wp-image-1479 lazyload\" title=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\"><\/figure>\n\n\n\n<p>But they didn\u2019t seem troubling as we were already a bootstrapped 3M$ brand in just 5 years. So, we worked on a solution presentation to talk to our leadership team. We were uncompromising on things like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ability to start with one product (module-based, controlled by licensing) and add others based on needs<\/li>\n\n\n\n<li>Hassle-free integration with an inbuilt analytics engine on day one<\/li>\n\n\n\n<li>Capable of handling single environment loads 10X more than our largest deployments \u2013 the POC alone ended up taking 6 months to finalize the tech stack<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;It has been 1.5 years since the Infraon Infinity story began. Currently, we have six different products that meet the requirement of SME, enterprises, and telecoms. As we are in the beta stage, you can expect a release very soon.<\/p>\n\n\n\n<p><strong>Related article<\/strong>: <a href=\"https:\/\/infraon.io\/blog\/best-jira-service-management-alternatives-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">25 Best Jira Service Management Alternatives in 202<\/a>5<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"800\" height=\"409\" data-src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2022\/07\/Infraon-Team-1.jpg\" alt=\"Infraon Team\" class=\"wp-image-735 lazyload\" title=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/409;\"><\/figure>\n\n\n\n<p>If you would like to know more about the Infraon Infinity platform, <a href=\"https:\/\/infraon.io\/infraon-infinity.html\"><strong><span style=\"color:#0c00a3\" class=\"has-inline-color\">Please visit our website.<\/span><\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":8244,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"rank_math_title":"Infraon Origin Story | Infraon | 2022","rank_math_description":"How I went from a UX designer to starting two companies that solve the biggest ITOps challenges - Arun CIO, Infraon Corp.","rank_math_focus_keyword":"Infraon,ITOps","footnotes":""},"categories":[45,46,47],"tags":[],"class_list":["post-738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editors-choice","category-featured","category-infraon-story"],"pvc_views":4049,"rank_math_description":"How I went from a UX designer to starting two companies that solve the biggest ITOps challenges - Arun CIO, Infraon Corp.","rank_math_keywords":"","_links":{"self":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts\/738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/comments?post=738"}],"version-history":[{"count":4,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts\/738\/revisions"}],"predecessor-version":[{"id":11783,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts\/738\/revisions\/11783"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/media\/8244"}],"wp:attachment":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/media?parent=738"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/categories?post=738"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/tags?post=738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}