{"id":642,"date":"2022-06-21T09:10:30","date_gmt":"2022-06-21T09:10:30","guid":{"rendered":"https:\/\/infraon.io\/blog\/?p=642"},"modified":"2025-07-14T09:16:07","modified_gmt":"2025-07-14T09:16:07","slug":"how-an-integrated-itsm-and-itom-platform-can-help-you-accelerate-it","status":"publish","type":"post","link":"https:\/\/infraon.io\/blog\/how-an-integrated-itsm-and-itom-platform-can-help-you-accelerate-it\/","title":{"rendered":"How an integrated ITSM and ITOM platform can help you accelerate it"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There&#8217;s a chance that you&#8217;re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape \u2013 causing poor user experiences, disparate workflows, recurring IT issues, upgrading systems, and more. In the long run, constantly trying to fix, maintain, and upgrade your technology to just &#8220;make things work&#8221; will impede your business from growing.&nbsp;Instead, integration can resolve all your outdated and siloed systems and create a unified experience across the company.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\">A reliable integrated ITSM and ITOM platform can build an enterprise-wide culture of efficiency, collaboration, and innovation by bringing together multiple teams \u2013 leading to great user experiences. From onboarding IT assets and <strong><a href=\"https:\/\/infraon.io\/blog\/benefits-of-using-an-application-performance-monitoring-solution-in-banks-how-can-banks-optimize-their-performance-using-an-apm-tool\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">performance monitoring<\/span><\/a><\/strong> to incident management, you can synchronize various IT operations and services using an integrated ITSM and ITOM platform. Also, it provides a customized approach to modernization \u2013 based on your business priorities and budgetary constraints.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><span class=\"ez-toc-section\" id=\"Benefits_of_implementing_an_integrated_ITSM_and_ITOM_platform\"><\/span><strong>Benefits of implementing <a href=\"https:\/\/infraon.io\/infraon-infinity.html\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">an integrated ITSM and ITOM platform<\/span><\/a><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Unified Data Management<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Having an integrated ITSM and ITOM platform enables you to streamline the data that is generated from unified workflows. Also, it offers improved data collection while giving access to centralized dashboards for business analytics. This data can then be utilized to improve and support initiatives such as product development, marketing, and customer service.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>End-to-end Asset Management<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Managing hardware and <a href=\"https:\/\/infraon.io\/blog\/top-8-benefits-of-software-asset-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">software asset<\/a> lifecycles is demanding while working with multiple software vendors. But, with the help of an integrated platform, you can get complete control over your asset lifecycles and maximize your asset ROI with integrated data insights. Also, it provides asset availability and performance by improving the uptime of assets and services from one location.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"471\" src=\"https:\/\/infraon.io\/blog\/wp-content\/uploads\/2023\/06\/businessman-holding-laptop-with-business-user-interface-data-screen-isolated-min.jpg\" alt=\"integrated ITSM and ITOM platform\" class=\"wp-image-6350\" title=\"\"><figcaption class=\"wp-element-caption\">Real-time IT Monitoring<\/figcaption><\/figure>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Real-time IT Monitoring<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Poor connectivity or downtime can directly affect your business. Hence, you need a platform that can tackle network issues in real-time. With an integrated ITSM and ITOM platform, you can monitor network devices that show pattern-based faults and resolve them with integrated incident management.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Intelligent Workflow Automation<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">With an integrated ITSM and ITOM platform, you can eliminate the spreadsheet-intensive processes while giving a stress-free approach to your internal teams. It can automate key workflows with prebuilt templates and accelerators. Also, it provides KPI-focused dashboards to accelerate deployment and streamline daily operations.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Effective SLA Management<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Heterogeneous SLA management can lead to serious availability issues. An<strong><span class=\"has-inline-color has-vivid-cyan-blue-color\"> integrated ITSM and ITOM platform<\/span><\/strong> provide unified SLA management based on ITIL best practices. Also, it can configure protocols, set rules, and monitor at-risk asset SLAs \u2013 with support for business hours and holidays.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Easy Event Management<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">An integrated IT department can be more proactive, which means your IT teams are better equipped to handle all the incidents raised in the operations and services processes. With the help of an integrated platform, you can manage events seamlessly, from raising to incident conversion, troubleshooting, and resolution.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Real-time IT Updates<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">An integrated <a href=\"https:\/\/infraon.io\/blog\/how-does-itsm-and-itom-work-together\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">ITSM and ITOM<\/span><\/a> platform can accelerate your business efficiency by providing multi-department visibility with qualified alerts and notifications. This immediate and continuous flow of crucial information will empower your organization in creating instantaneous, strategic action plans for the future.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size\"><strong>Powerful Knowledge Base Management<\/strong><\/h3>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">A robust knowledge base can elevate your self-service resilience. With an integrated platform, you can get access to a portal-based knowledge management system that can sort, catalog, store &amp; share crucial information. Also, it provides your employees and support teams with the right resources such as user manuals, articles, videos, how-to guides, and troubleshooting information.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span><strong>Final Thoughts<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Investing in multiple tools to manage your <a href=\"https:\/\/infraon.io\/blog\/what-is-the-difference-between-itsm-and-itom-and-how-can-you-use-their-collaboration-to-your-advantage\/\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">ITSM and ITOM<\/span><\/a> processes may provide granular customization or offer value-added services you think you may need. But going with one platform that can effectively synchronize your business&#8217;s IT operations and services will be a game-changer. Hence, consider investing in an all-in-one product suite that can accelerate your enterprise efficiency.<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">We are coming up with a fully integrated <a href=\"https:\/\/everestims.com\/products\/infraon-oss.html\" target=\"_blank\" rel=\"noreferrer noopener\">SaaS product suite<\/a> to modernize your IT operations and services management in our next release. Powered by the latest AI and ML technologies, it offers cross-product integration capabilities across your IT and network infrastructure. Also, it can bridge workforce and enterprise goals with end-to-end automation. To know what we offer currently,<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\"> <a href=\"https:\/\/infraon.io\/infraon-infinity.html\">visit us<\/a><\/mark><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There&#8217;s a chance that you&#8217;re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape \u2013 causing poor [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":11700,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_title":"Integrated ITSM and ITOM Platform | Best Guide 2022 | Infraon","rank_math_description":"Are you an enterprise struggling with operational efficiency? Here's how an integrated ITSM and ITOM platform can help you accelerate it.","rank_math_focus_keyword":"integrated ITSM and ITOM platform","footnotes":""},"categories":[28],"tags":[],"class_list":["post-642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-itsm"],"pvc_views":1872,"rank_math_description":"Are you an enterprise struggling with operational efficiency? Here's how an integrated ITSM and ITOM platform can help you accelerate it.","rank_math_keywords":"","_links":{"self":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts\/642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/comments?post=642"}],"version-history":[{"count":1,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts\/642\/revisions"}],"predecessor-version":[{"id":11701,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/posts\/642\/revisions\/11701"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/media\/11700"}],"wp:attachment":[{"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/media?parent=642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/categories?post=642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/infraon.io\/blog\/wp-json\/wp\/v2\/tags?post=642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}