Role of ChatGPT in ITSM: New ally or all hype? At this point, ChatGPT is receiving mixed reactions. Some perceive it as a groundbreaking technology that has the potential to revolutionize various business functions, while others view it with skepticism, citing its shortcomings as deal-breakers. In addition, there are those who are concerned that it may displace human workers, result in job cuts, and potentially […] Written by Arun Prasath R April 21, 2023January 22, 2024
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022December 20, 2023
The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024August 9, 2024
Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by Samaresh Mandal July 24, 2024July 24, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022December 20, 2023
Good Reads The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024August 9, 2024
AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by Samaresh Mandal July 24, 2024July 24, 2024
AI Good Reads 5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows that are closely linked with business operations. Related blog: IT workflow automation: Empowering telcos […] Written by Aswin V P Ram July 19, 2024July 19, 2024
Good Reads Network Configuration Management Network Management Network Performance Monitor How to Streamline Telecom Network Management with GenAI Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through. Telecom network management is a critical yet complex task that […] Written by Nayeema Tabassum July 8, 2024July 18, 2024
Good Reads Network Configuration Management Network Monitoring System Everything you need to know about Network Configuration Managers Network Configuration Managers (NCMs) have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Configuration Manager? A Network […] Written by Prashanth July 3, 2024July 3, 2024
AI AIOps Good Reads AIOps is Here – and BSFI Will Never Be the Same The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […] Written by Pon Vijaya Raghvan July 2, 2024July 2, 2024
Good Reads The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024August 9, 2024
AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by Samaresh Mandal July 24, 2024July 24, 2024
Cybersecurity Good Reads ITSM Zero Trust Security Fraud prevention and detection: ITSM’s role in banking security Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers. In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters? According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […] Written by Aswin V P Ram October 17, 2023January 22, 2024
Infraon SecuRA Risk Management Zero Trust Security Stress-free IT management: An IT manager’s playbook for mitigating risks As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to […] Written by Samaresh Mandal September 28, 2023January 22, 2024
Good Reads The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024August 9, 2024
AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by Samaresh Mandal July 24, 2024July 24, 2024