Omnichannel vs. Multi-channel: Key Differences in 2022
In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service...
Author: infraonAdmin
Customer Support Vs Customer Service in 2022: Explained
A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring...
The Ultimate Guide to Office Asset Management Solutions in 2022
Most inventory management systems today include a core set of features and functions, such as asset tracking identifiers, hardware tools for reading...
What is Hybrid Cloud Monitoring?
Cloud computing is becoming extremely popular. As a result, the trust in hybrid Cloud platforms is also increasing day by day. By...
A Complete Guide on Workflow Automation
The world has come far ahead of manual data processing. Without automating data-dependent complex backend procedures, businesses cannot think of scaling at...
IT Service Management (ITSM) Best Practices that Drive the Business Value
Even when services were limited to on-premise hardware solutions, managing IT assets and services was very difficult. Now that the services used...
Why Fixed Asset Management is Important and How to Automate It?
A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the...
Best Helpdesk Management Systems in 2022
Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers...
A Close Look Into Help Desk Metrics & Service Desk KPIs
How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas...
SaaS Customer Support Best Practices in 2022
No matter how well-developed your product is, it's likely that a customer will have questions at some point during the process. When...
